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About Us Sytner Sunningdale.

Find out more about what we and our team get up to.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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BMW i3 Service Inclusive

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BMW xDRIVE.

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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Sytner Sunningdale

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Rob Sims

Managing Director
  • Years in the company

Dominic Gouldsborough

General Sales Manager
  • Years in the company

Declan Schembri

New Car Sales Manager
  • Years in the company

Steve Knill

Service Manager
  • Years in the company

Simon Tappenden

Parts Manager
  • Years in the company

Sharon Allen

Dealership Accountant
  • Years in the company

Dee Pope

Business Administrator
  • Years in the company

Our Customers come first.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The Sytner Sunningdale service staff are easy to deal with, and usually there are no surprises.

Service

Efficient and Friendly

Service

All done as expected

Service

Vehicle was fixed and regular updates regarding repairs was given. Courtesy car not up to scratch

Service

Work carried out on a safety recall

Service

Very pleased the only reason it is not 5/5 was that the on board computer diagnostic plug in cover was not replaced following the last visit on my 320 convertible and I now have an open socket above the accelerator

Service

On time, efficient, friendly and di what I asked

Service

See Q1

Service

The delay in booking in my two cars due to the unavailability of a loan car can be frustrating. Maybe those who have a service pack should/could take priority

Service

The car has now had a software update and seams to be running well. The car was also taken into the paint shop to check on some marking on a rear door handle this was rectified.

Service

The actual service details is not known to me.

Service

I was informed all along the way as to the status of my service and MOT.

Service

All done quickly and efficiently

Service

Always very professional, dealing with requests / issues quickly

Service

The works performed in line with quote and on time.

Service

See above

Service

Booking by phone I was going to be charged twice as much as online.. when I had the car serviced it was covered under my service plan... lot of misinformation

Service

Service representative was friendly, knowledgeable and had a professional manner. Car MOTed/washed in a reasonable time. Minus three stars as the cream leather interior had significant dirt marks on the door handles. Unacceptable.

Service

Car was attended to by a technician and service completed quickly

Service

This was the third time the car had been in for the same issue and this seems to be largely ignored in discussion and no acceptance or acknowledgement of the significant inconvenience of having to keep returning the car and the cost involved

Service

Having been introduced to the assistant manager, who handled my case, everything went smoothly.

Service

as above

Service

Daniel kept me informed by telephone and as stated above provided me with a very good loan car in the interim, unlike some dealerships I have dealt with in the past.

Service

As above

Service

Difficult getting an appointment with this garage as so busy

Service

Excellent service throughout

Service

Took a little while longer than hoped to service the car as it needed reprogramming, but they kept me informed so I didn’t feel like I was hanging around or being given little information etc

Service

Did what they said they would.I'm disappointed with response/reaction to concerns I had about belmishes developing on my alloy wheels.

Service

work always completed to a high standard

Service

Because they inform you aboout any fault they find and how much it will cost and are honest about whether it is need to be done straight away

Service

The car dash said a service was due, I booked, along with my MOT.On checking in I was told a service was not due and would not be done.On receiving my car back - the car dash still says a service is due and my front passenger seat has been marked

Service

made room for my emergency, and my car is essential for work

Service

Again staff are very friendly, they take time to look after you.

Service

Polite, professional service. My car was ready exactly when stated.

Service

Could ge a taxi home whilst the work was carried out and my car was cleaned too.

Service

All was perfect

Service

The service was very efficient and it helped that as I now have a car on a service plan it didn't even cost me anything.

Service

Fitted in at short notice and nothing too much trouble

Service

First MoT was performed OK

Service

Explanation of work carried was very professionally done.

Service

I was happy with the experience i received but always feel that there is a little room for improvement.

Service

I took my car to Sytner because there was a strange rumbling noise coming from the engine when maneuvering on full lock at low speeds. The technicians replaced the alternator belt / tension pulley and the noise has greatly reduced, but not completely

Service

The whole process from being informed that the Vehicle was due a Service to checking in the car and the Service was outstanding.

Service

I was disappointed by how long it took for Brake fluid change and MOT which were prebooked. It took 3 hours and the promised car wash was not completed.

Service

on this occasion the issue that was fixed lasted only 24 hours

Service

As above

Service

staff are courteous and professional

Service

I drove my car to Harrogate the next day and it ran very smoothly.

Service

The service experience still remains lower than the excellent sales experience.

Service

Much better than last time

Service

The guys knew what they were doing.

Service

Easy, fuss free and offered a courtesy car which I wasn't expecting

Service

Problem with machinery which delayed cars recall problems, but acceptable because we had a provided replacement vehicle

Service

Would be 5 out of 5 if you found a way to deal more effectively with refurbishing of diamond cut wheels! Takes far too long and this detracts from the otherwise close to perfect service.

Service

I was very satisfied with the main service, how that was organised and carried out. However there was a glitch with the Control software upgrade which meant that the BMW factory fitted folding towbar no longer worked properly

Service

Took 4 days to get my appointment confirmed as no one called me back. Arrived and the wrong tyre had been ordered. The tyre guys has to put a bigger size tyre on the rear of my vehicle. Annoying as i provided all tyre information in advance.

Service

the cost of the repair was very expensive

Service

Your representative mentioned the tires were under-inflated as it was a service request I would have thought this would have been corrected.

Service

always first class customer service and people who are knowledgable and care

Service

I had to wait quite a while both at drop-off and collection

Service

Most staff very courteous and responsive. Car very clean on collection

Service

Servicing done on time at the agreed cost

Service

Very happy. The ease of servicing was made far easier because of the collection and return of the car to our home.

Service

As above

Service

This was a call back issue from BMW due to Airbags not fitting correctly and needed re-seating on the dashboard area of my new XI. As this was a new fault found by BMW it took time to be completed.

Service

because your good,caring & professional

Service

Car cleaning was poor. Dirt behind door Handles and in detailing. Wheels needed to be cleaned properly when I got home.

Service

As I said when called for feedback the checkout was too long winded. This was due to different person from check in and into new t bring passes across

Service

The only reason I was not completely satisfied was that on my first trip for the car service, I was sent back home as the car has not reached the exact service date...i thought this should have been pointed out to me when I booked for service

Service

Excellent & friendly customer service

Service

Excellent staff. Kept fully informed

Service

As above

Service

Exactly as planned - waited for the service to be completed and it was done within time

Service

Work done on time, albeit very expensive

Service

Despite there being a delay in being seen to, the staff were friendly, helpul and informative. Surroundings were also comfortable.

Service

The service lady was very helpful and the service and MOT went very well.

Service

Everything done as expected

Service

Again, everyone in the garage is extremely helpful

Service

Just that lady rang up to say how it went. I said the engine light has remained on. She put me through to service and it rang for a while before it hung up. When I get time I will ring again

Service

Service carried out quickly and efficiently

Service

Expectations met

Service

personal help from Diane.

Service

Service is always good. Staff always try to be as helpful as possible.

Service

See above

Service

Overall great, but car was cleaned very badly. Not very clean on the side, clearly no care taken

Service

I bought an expensive car and get the service I expect

Service

Great service centre - you feel as if you are walking into a 6 star hotel ! excellent staff from reception to service personnel (Mike Harmsworth is the tops, gold star service !), full details of what has been carried out on my vehicle.

Service

Service is great, but slightly disappointed to be told that an air conditioning refresh would be £65 and alloy wheel repair over £100. Couple of days later received an email from Vines of Gatwick offering this for £29 & £37 respectively.

Service

Service OK.

Service

The work was completed as planned with no problems

Service

Despite the comments above, the way my visit was handled was good and the job was completed while I waited.

Service

See above

Service

Very helpful and informative.

Service

Cant fault anything

Service

As above. The situation was also complicated by the car being a zenith lease vehicle but the garage were very helpful

Service

The process was easy to book in and collect my car all at the times agreed

Service

I felt Diane did all she could to help and was honest with the options available.

Service

I was surprised when I was advised that the service dept. couldn't remove the dust caps on my wheels, as they were metal. I managed it the following day!

Service

Sunningdale services actually checked my fault properly and diagnosed it as a fault with the condenser, my usual dealer said I had damaged it but couldn't tell me how. Very pleased with the level of care provided by Sunningdale BMW.

Service

Service with a smile

Service

I arranged for a courtesy car but when I dropped my car off I was told I couldn't have one because I hadn't got my driving licence with me. I spoke to several service advisors making the booking and not one told me I'd need to show my licence - poor.

Service

Outstanding - they staff could not be any more helpful

Sales

Nice friendly staff and they were able to find me an excellent deal.

Sales

Excellent customer service from Chris Collin

Sales

The ordering of the car was thoughtful and designed to meet my needs. The handover was detailed, sensitive and demonstrated considerable customer relation skills.this is my 5th handover with Justine. She is incomparable with anyone else. The best.

Sales

Very professional at all times and made me feel at ease

Sales

Everything was fully explained and the presentation when I picked up the car was a lovely touch as was the gorgeous bunch of flowers.

Sales

During collection the school phoned to tell us our daughter was sick and needed collecting, Jack did his best to cover the key points but made it clear we could call or come back at anytime if we had questions.

Sales

I was expecting a good service as usual, but they have exceeded my expectation with a wonderful presentation of the car, finance deal and lovely bouquet of flowers, very nice touch really

Sales

Knowledgable sales, uber helpful without being full on. Contact throughout the sales from start to finish is excellent. I was informed all the way through as to the status of my car and was kept in the loop at all times.

Sales

Glenn Povey and Justine Stirzaker are extremely knowledgeable and helpful sales people. Justine took on my purchase and went over and above in ensuring my needs were met.

Sales

It was a wonderful experience buying and taking delivery of my new BMW X1.Made even more delightful with the fantastic professional service I received from Chris Collin.I enjoyed every minute and appreciated the help given. Thank you.

Sales

Chris Colins was absolutely excellent, no pressure sales. Listened, gave advice never pushy gave me confidence in my purchase

Sales

Excellent service

Sales

I could always communicate easily with the staff. The whole experience went very well.

Sales

felt welcome and personalised, the seller Justine Stirzaker took her time to show all the buttons and features. this was a very good handover

Sales

For all the above reasons, sales representative always goes the extra mile

Sales

Very happy with the service that I received at Sytner Sunningdale by Himmet Sondh.

Sales

I was given sound advice on the finance options, what I really needed in terms of options on the vehicle (and what I didn't need, mores the point) and kept up to date throughout the build period by the dealer

Sales

Smooth and easy purchase and delivery.

Sales

Sytner Sunningdale is a great dealership and Chris Collin was simply the best sales guy.

Sales

Justine Stirzaker dealt with our purchase from finding the right vehicle to showing us how everything works in it. Both my husband and I have bought BMWs over the years and Justine has taken care of us on each occasion with great results.

Sales

Buying a car should be straightforward and not a time consuming process, with effective follow up which is what happened

Sales

Regularly proactively update and prompt clear responses to questions

Sales

All the way through had a very high quality of care and support Never felt pressurised

Sales

We are delighted with the service that we received from Himmet and would not hesitate to return. In fact, we would very much like Himmet to assist us again.

Sales

Excellent customer service

Sales

Stuart and Chris in the sales team very informed and helpful

Sales

Jack maidments the sales representative at sunningdale Sytner dealer was most helpful

Sales

The salesman George was very patient with me, it took me ages to decide on the options and I changed my mind a few times. I felt 100% certain and very happy with all my choices before it went into build.

Sales

Speedy, professional service

Sales

I was expecting the car to be under a cover in the showroom awaiting my arrival but instead it was brought around to the front of the building after waiting slightly longer than necessary for it to be cleaned although it was a New vehicle

Sales

Chris went above and beyond to find the spec of car I wanted in the right colour. A task made more challenging as BMW removed silver as an option on M cars. Without this effort to meet my needs I probably wouldn't have purchased

Sales

Great sales person Himmet. Updates as scheduled and did not disappoint.

Sales

All the ordering was done by email and phone as I was overseas. I cannot fault the attention from the dealer and the good level of communication.