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About Us Sytner Sunningdale.

Find out more about what we and our team get up to.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Sytner Sunningdale

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Rob Sims

Managing Director

Dominic Gouldsborough

General Sales Manager

Declan Schembri

New Car Sales Manager

Steve Knill

Service Manager

Simon Tappenden

Parts Manager

Sharon Allen

Dealership Accountant

Dee Pope

Business Administrator

Our Customers come first.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Just that lady rang up to say how it went. I said the engine light has remained on. She put me through to service and it rang for a while before it hung up. When I get time I will ring again

Service

Everything done as expected

Service

Work done on time, albeit very expensive

Service

The service lady was very helpful and the service and MOT went very well.

Service

Despite there being a delay in being seen to, the staff were friendly, helpul and informative. Surroundings were also comfortable.

Service

Again, everyone in the garage is extremely helpful

Service

Service carried out quickly and efficiently

Service

Expectations met

Service

personal help from Diane.

Service

Service is always good. Staff always try to be as helpful as possible.

Service

See above

Service

Overall great, but car was cleaned very badly. Not very clean on the side, clearly no care taken

Service

I bought an expensive car and get the service I expect

Service

Great service centre - you feel as if you are walking into a 6 star hotel ! excellent staff from reception to service personnel (Mike Harmsworth is the tops, gold star service !), full details of what has been carried out on my vehicle.

Service

Service OK.

Service

Service is great, but slightly disappointed to be told that an air conditioning refresh would be £65 and alloy wheel repair over £100. Couple of days later received an email from Vines of Gatwick offering this for £29 & £37 respectively.

Service

The work was completed as planned with no problems

Service

Despite the comments above, the way my visit was handled was good and the job was completed while I waited.

Service

Cant fault anything

Service

Very helpful and informative.

Service

As above. The situation was also complicated by the car being a zenith lease vehicle but the garage were very helpful

Service

See above

Service

I felt Diane did all she could to help and was honest with the options available.

Service

I was surprised when I was advised that the service dept. couldn't remove the dust caps on my wheels, as they were metal. I managed it the following day!

Service

The process was easy to book in and collect my car all at the times agreed

Service

Sunningdale services actually checked my fault properly and diagnosed it as a fault with the condenser, my usual dealer said I had damaged it but couldn't tell me how. Very pleased with the level of care provided by Sunningdale BMW.

Service

Service with a smile

Service

I arranged for a courtesy car but when I dropped my car off I was told I couldn't have one because I hadn't got my driving licence with me. I spoke to several service advisors making the booking and not one told me I'd need to show my licence - poor.

Service

Recall work required two visits rather than one - all parts were not available first visit

Service

Professional and welcoming

Service

From the greeting in the car park, to the settling of the account at the end, the staff are attentive and make sure you are kept up to date on what is going on. I always feel like I'm being dealt with professionally at Sytner Sunningdale, from start

Service

As above.

Service

It was a smooth process and all very organised.

Service

Because of the above. If you're going to offer a wash and vac service at least do it properly. The boot hadn't been touched at all. All around the gearbox and centre console hadn't been vac'd , door rims were still dirty, carpets werent done well

Service

Following a disappointing level of service on a previous occasion, I was delighted with the quality of service I received on this occasion

Service

Pickup/drop off on time and very polite

Service

Sytner did what they said they would

Service

Sytner are the best dealership I have ever dealt with.Barons in Farnborough and Cooper I have had unpleasant experiences and Sytner are second to none

Service

Lauren was polite and the face of the company when I visited, you take a service for granted and I imagine the technicians do a hard job, but really its the people you meet that makes the difference

Service

The staff were brilliant but the parking was hideous. There are nowhere near enough spaces and I went in the week during office hours...

Service

Very good experience overall

Service

Great customer service.Very professional service advisor Diane.

Service

great

Service

main problem was car boot (soft close) not working properly so computer registering boot open, convertible roof therefore not working. Told boot needed realigning! now I know longer have a soft close boot at all.Also 2 keys req'd batteries 1 done!

Service

The work that it went in for was minimal and done well. I have since noticed a cluster of minor dents on the top of the bonnet (the paint not been broken) and wonder whether this may have been caused accidentally(but not seen)during work in the shop

Service

As above

Service

Having dealt with Sytner Sunningdale for over ten years, the standards always remain the same, excellent.

Service

You postponed the service by a week - offering a valet. You confirmed it the night before with none of the details already discussed as to what needed to be done and that an MOT was required. I arrived and was not on the list.

Service

Only part of the job has been finished off and they want to book it in again. It's such a painful experience . And doesn't need to be.

Service

Didn't vacuum car. I had asked not to wash it but expected vacuum after windscreen replacement.

Service

This last experience I have had a very poor experience. I have had to chase for answers all the time, no unprompted phone updates, no quotes for extra work to be carried out and then work carried out (told it was under warranty and then charged for)

Service

i would have been fully satisfied if the valet had been done properly - the boot was not vacuumed at all and i specifically removed all golf stuff from the car so teh boot could be vacuumed

Service

Efficient, friendly service. Sytner Sunningdale are not my closest BMW dealership, but I'm willing to travel for the quality of service that they provide.

Service

everything done efficiently and on time

Service

Mike H

Service

Miss communication

Service

Video provided in answer to my query. Desk (Lee). Very friendly and helpful

Service

My car was with BMW Sumter for just 1 day for 2 recalls plus to sort out an engine malfunction light that had come on on the dash board, despite being told when I dropped it off the evening before, that it should have been booked in for 2 days.

Service

Committed and commincative.

Service

Very helpful workshop staff who solved the problem with the cars rear hub cap

Service

I was fitted in via emergency services, since they could not deal with fault for 4 weeks

Service

The work was done ok however I had to leave my car at the garage for an additional day as it was not looked at early enough in the day.

Service

No complaint

Service

Good comms, no issues what so ever.

Service

Repair completed promptly and quickly

Service

Always made to feel welcome @ Sunningdale

Service

I first visited Sytner Sunningdale a year ago for the first MOT and a service and was very happy with the welcome and technical support that I received from Ms. Diane Carpenter and her team.This is why I recently returned for the second MOT/service.

Service

Everything was great

Service

When I arrived at the centre on the date I agreed with the technician who carried out my estimate, it was clear that I was not expected. I was made welcome whist being hastily booked in by reception. I was not spoken to by a service representative.

Service

Service was done but the onboard computer was not reset so it still showed the service as pending. When I called to have this rectified, I was told that the next appointment date would be around 2+ weeks later.

Service

Service was professionally taken care of while I waited and worked in the lounge area. Booking service was quick. I asked for "service while waiting" but two weeks in advance this wasn't guaranteed. On day itself all was good.

Service

Service was booked as "while you wait" but service centre weren't aware of this when I arrived. However they did a good job at getting it serviced in a reasonable time, despite it being busy. However, complimentary car wash was a very poor standard.

Service

Issue resolved promptly and professionally

Service

I had put my car in to have a broken alloy wheel replaced. The wrong wheel was replaced so that I had to bring the car back to have the fault rectified. Throughout I found it very difficult to get in contact with the service team

Service

Confusing response to questions around timing, cost & content of service due.Although booking a defined content of work this was not carried out ~ which necessitates another booking

Service

On collection of car they could not find the car, when they did it had been parked under trees and was filthy. Tyre pressure gauge not reset. Whole process took 1 hour on a Friday afternoon to reclean and reset car.

Service

Although the wait was longer than anticipated, the work and staff attitude was very good

Service

-I had to wait several days whilst a part was shipped from Germany-interior of car left in a mess (contents of armrest scattered over back seats)

Service

Courteous reception and very knowledgeable & helpful technicians.

Service

The issues have been dealt with but I am still waiting for a quote for some work

Service

Sytner service NEVER disappoints !!

Service

From start to finish BMW met my expectations

Service

Always first class service

Service

I chose to book in personally after a not very confidence inspiring call to the national call centre. I was seen reasonably quickly, my keys were read then booked in for the correct service type. Perfect.

Service

Never had a problem before but once I did it got resolved quickly and efficiently

Service

car fixed everyone welcoming

Service

Everything was completed that was supposed to be

Service

Calm and efficient with the human touch.

Service

I was delayed by an hour, but I was welcomed warmly. As the MOT and Recall was going to take most of the day I was driven to Windsor so that I could spend the day there. MOT and Recall were undertaken and the car was returned clean.

Service

Excellent, efficient service with a smile.

Service

Everything happened when I was told it would, and the job was completed with no surprises.

Service

Outstanding help and support.

Service

No reason to give less

Service

There was some coomunication issues around letting me the know the car was 1, getting the additional work that was recommended by you done and 2, when it was ready to be picked up as I had only a small window to get the car back

Service

I requested to pick up my car at 4pm. When I got there it wasn't ready, and I finally left just before 5pm. When I got in the car it smelled badly of body odour and the seat memory settings no longer worked.

Service

I was called when the service was due. The appointment suited me and the check in was friendly and informative. The service was completed ahead of time and the car was handed back clean.

Service

Service done quickly while I waited

Service

I was expecting the car to be under a cover in the showroom awaiting my arrival but instead it was brought around to the front of the building after waiting slightly longer than necessary for it to be cleaned although it was a New vehicle

Sales

Chris went above and beyond to find the spec of car I wanted in the right colour. A task made more challenging as BMW removed silver as an option on M cars. Without this effort to meet my needs I probably wouldn't have purchased

Sales

Great sales person Himmet. Updates as scheduled and did not disappoint.

Sales

All the ordering was done by email and phone as I was overseas. I cannot fault the attention from the dealer and the good level of communication.

Sales

Justine was really helpful and got us the car we really wanted.

Sales

See above!

Sales

The process from order to delivery was faultless.

Sales

Very satisfied with my experience at the BMW centre in Sunningdale.Both Jack and Stuart were extremely helpful and did what they could to get me a deal that worked for both, myself and them.

Sales

Very informative

Sales

Great customer service, on time and kept me updated at all times.

Sales

Sytner Sunningdale have been fantastic very helpful and pleasant to work with and they tried very hard to reduce the impact of the delays in BMW delivery process

Sales

Great service from the Sales Team - and great experience - always have fun when changing cars.

Sales

Friendly and helpful personel willing to assist on any questions I had

Sales

I was greeted by the business manager who put me in touch with one of the salesmen, George was very knowledgeable with the car I was seeking to replace my wife's car. George explained to my wife and I the financial options available to us.

Sales

Friendly and professional service

Sales

kept me informed thru the whole process around delivery dates etcs

Sales

All aspects of the transaction were performed with me, the customer, and my best interests in mind - and all with a smile!

Sales

Chris ColIin was excellent

Sales

From start to finish I received excellent service from Luke Jordan. Smart, polite, efficient, sent excellent video, answered questions quickly, liaised with his colleagues where need be, dealt with a difficult situation, secured sale of the vehicle.