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About Us Sytner Sunningdale.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Sytner Sunningdale

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Rob Sims

Managing Director
  • Years in the company 14

Declan Schembri

New Car Sales Manager
  • Years in the company 2

Steve Knill

Service Manager
  • Years in the company 12

Simon Tappenden

Parts Manager
  • Years in the company 1

Sharon Allen

Dealership Accountant
  • Years in the company 24

Dee Pope

CRM Manager
  • Years in the company 8

Our Customers come first.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Front line guys are awesome, the service team are very good

Service

No complaints this time. Everything was as expected.

Service

Receptionist was busy on phone when I arrived (talking about cakes) and no one stood in to help. Receptionist also spent time looking at TV and talking loudly.

Service

Not sure my exhaust problem has been fixed

Service

I asked for a pen to be removed which fell through the little hole in the back seat and it's moving from left to right as I turn the car I was told it was removed but it never was

Service

My M6 has suffered two problems since Oct and repaired OK, I may still have a problem with the trackstar which may have been triggered during last repair. I did have it booked in but the problem stopped for a week but has happened again.

Service

Personalised service and report of work done to the car in paper and by video to my phone

Service

Too many cars booked in. Small issue asked for advice on(see q4), no advice when picking up as no proper consultation as everyone was very busy. 700 miles after service I found Oil cap hadn't been replaced, was left on front lip of engine.

Service

The service was quick. There were not unwelcome surprises. The cost of the service was very reasonable.

Service

Air con now working

Service

The process was fairly straight forward

Service

The assistant helped and the staff were friendly, but the back and forth between Sunningdale and Solihull wasn’t overly professional. I ended up asking to be involved in the conversation as it appeared like children fighting. John was good though.

Service

1. I sent an e-mail to the address on a bill, waited more than 24 hours and had to follow up asking, am I going to get a response etc.2. It took over an hour to make contact with a receptionist to answer a message from you.

Service

Services good at desk

Service

At the end of picking up my car it was mentioned that the air conditioning gas was low - in fact when I drove the car the air conditioning was not active (no gas!). Why this was not topped up I do not know, especially as warmer weather now upon us!

Service

my car was serviced as expected and washed & cleaned afterwards. I only had to wait 90mins or so before collecting

Service

Helpful staff & always keep one updated on what's happening with vehicle.

Service

Apart from having to take the car back to resolve the A/C everything was fine and conducted in a reasonable time (as I was waiting).

Service

I try to be flexible when I take my car in, I don't push for a loan car unless I have appointment booked. The staff know this and in return drop me back to my office - now that is going over and above customer expectations.

Service

Both Ascot and Sunningdale are really nice to deal with, from when I purchased both cars right through servicing.

Service

Everything was very professionally arranged

Service

No complaints with the work only the timing issue.

Service

some scuff marks on my rear bumper but I polished them out.

Service

Excellent service from booking in to collection of vehicle after service carried out

Service

Good personal attention

Service

Again prompt with professionalism.

Service

Was updated regularly on the service progress of my car. And was quick.

Service

Personal welcome given on arrival and service completed early without fuss. The short video of tyre and brake condition was a great touch and welcome. It also signified you had started work on the car.

Service

My integrity was challenged.

Service

Always an excellent experience at Sytners Sunningdale Service Dept.

Service

Brilliant customer service from Diane Carpenter

Service

It was a simple procedure not really a valid question for all visits

Service

Super service, professionally carried out.

Service

I was contacted to have the check before my warranty ran out

Service

Very helpful, smooth and fast, however I do wish mechanics would put the drivers seat back where they found it!

Service

Very friendly, efficient & helping to source tyres which I needed on this visit

Service

Very professional

Service

Quality experience from start to finish and the car valeted even on a snowy day. Impressed.

Service

I cannot, and never have had, cause to fault the quality of the 'service experience'.

Service

You work with me, as I have knowledge with cars, having rallied and raced cars for may year.

Service

Good service - proactive investigation of issues - good explanation - very helpful with access to room while waiting for oil change to be completed

Service

Experience with the service centre very good.

Service

everything was very smooth on the day from the drop off to picking up the loan car to collecting the serviced car the following day

Service

Symptoms of problem re-appeared shortly after return of car.

Service

as above

Service

Friendly knowledgeable staff who keep you informed.

Service

Excellent customer service from Lora and team. Great job on car from engineers.

Service

No issues and good service.

Service

I was kept informed why the car was being taken in for a 1 year check. Car was completed within 2 hours and the car was washed and cleaned.

Service

despite issues, the team was going above and beyond to take care of me

Service

Service carried out as planned with delivery and collection - particuraly like quality of cleaning given to returned car

Service

As above, I was trying to pay over the phone and played telephone tag with the individual I was trying to reach.

Service

Work completed and vehicle cleaned

Service

The service started to reach the level expected after I had to complain to the service manager after items that hadn’t been completed on my car which should have been along with general poor customer service from the advisor

Service

nothing is ever perfect

Service

Always professional from start to finish you are involved in knowing what is going on with your car.

Service

No issues with any aspect of the service

Service

Everything done to standard and promptly.

Service

All good

Service

From reception to sales all very good experience

Service

The car was booked for a certain time and to be collected at a specified time. The car was dropped off on time but wasn't ready when it was supposed to be collected; no communication from dealer either about delay plus not all work done!

Service

The advertised price online should have been honoured. Fortunately the service manager did step in and offer to reduce the price, which is why I have given an extra star. The whole situation was embarrassing. As it stands the price is still incorrect

Service

you did what was asked of you when you said you would

Service

Did exactly what had been agreed

Service

again, polite and courteous team, solved the problem.

Service

as above completed in a professional and efficient way

Service

Easy smooth operation

Service

The MOT was booked into the wrong dealership.The member of staff who dealt with me, preceded the conversation regarding the warranty "that I would be charged if it wasn't found to be BMWs fault." This was for an ongoing fault for years. Off putting

Service

Richard was very helpful and made the event easy for me, and fixed the perpetual squeaky brake problem.

Service

Did everything expected and clear wit the feedback

Service

Good communication and well looked after

Service

Problem explained and corrected quickly

Service

It was good to be able to speak to an advisor, explaining technical details and guided me as to whether further work needs to be done to my vehicle.

Service

The adviser (John) was not in my view, clear or confident in my dealings with him, unlike Josh ChanMarshall who I purchased the vehicle through. I was charged for investigative work that felt unwarranted.

Service

Small panel lost off rear panel during the process (loose following a collision but was there when I dropped car off). I called to see if it could be found, phone responder was rather unhelpful. Service team (customer check in) always very charming

Service

Was made to feel welcome from the second i walked in

Service

No issues and the first service was carried out well. I would have rate completely but they couldn't find a fault with my comfort entry..

Service

Very helpful

Service

Only held back from "Completely satisfied" as my tyre pressure was low after the service - I didn't notice until returning home and opted to rectify it myself - I'm confident Sytner would have resolved it immediately if I had seen the issue before.

Service

Seamless,professional

Service

Always very thorough. Servicing is expensive however.

Service

Would have been a 5 but the windscreen wiper bkades were making noise so I've replaced them. I thought for an MOT they would have been checked more thoroughly

Service

Forgot to stamp my servive history book i dod tell them but they forgot so i drove down few weeks later got it stamped not even a sorry from senior staff

Service

Quick effective informative diagnosis head and shoulders above several other main dealers who excel in lazy diagnosis and high costs.

Service

Everything was done in the time specified. I had a nice tea while waiting. The waiting area was fine (although I miss the biscuits you used to provide. When I came a week ago and waited 4.5 hours, a biscuit would have been very nice.)

Service

A couple of outstanding items still for completion, which I'm sure will be done.

Service

Good service and friendly/knowledgable staff

Service

The service I received was great as per usual. Even better was the little video of the inspection of my car, I thought that was a nice touch.

Service

Did everything I needed

Service

Service was excellent

Service

They’re charming people but can’t escape the disappointment of £1100+ bill for a new battery and clearing a body work drain. Advised replacement for a cracked wheel which I’d recently had replaced at the same workshop! Computer error allegedly.

Service

The work has been done.

Service

My car went for a pre-out of warranty check and then failed it’s MOT a few days later for the headlamps being set too high on both sides. I replied to the initial survey asking for feedback with this information and never heard back.

Service

Always kept in touch, never have to phone them, always phone me when job is complete.A first class service from a jewel in the BMW network.

Service

Good

Service

Very satisfied! Special mention for Katie who got things done quickly for me.

Service

Work (routine service) carried out satisfactorily and within the stated timeframe.

Service

The interior clean was not as good as usual.

Service

Speedy response to my needs. Excellent service.

Service

great attention right at the footstep of the car center, fast service, reliable, and friendly

Service

All completed as promised.

Service

Extremely pleasant and polite staff and my contact, Diane Carpenter, was very helpful in attending to my vehicle service. Very easy telephone booking and car washing was a bonus.

Service

Since the service the Vehicle Check symbol has regularly appeared. When referring this to Ascot today I understand the vehicle now has to be returned for a reset. Since we live in Camberley and are not normally over Ascot way this is inconvenient

Service

Didn't fix the knocking sound which remains.Car couldn't be picked up and was rather expensive.Car came back nicely cleaned.

Service

The boot of my car was not vacuumed.

Service

Great on arrival. Just not that helpful or welcoming on collection. Car wash was decidedly iffy!

Service

Extremely happy with the way Jack managed the process, handled the deal and arranged delivery on time

Sales

Very good service and customer-centric approach

Sales

Justine is simply brilliant! If I could give 10 stars I would!

Sales

For the same reasons given before

Sales

Extremely professional service and very personable experience.

Sales

Customer service was great

Sales

A very good experience, though making the process quicker would make it exceptional.

Sales

Because quite simply we were completely satisfied. We were left with no queries, and we were assured as with our several BMW and Mini purchases that Sytner Sunningdale were always there should we have any concerns.

Sales

Overall 5* service

Sales

First class.

Sales

Friendly and helpful staff.

Sales

Justine the sales exec is great at keeping in touch, listens carefully and responds to what I say.

Sales

Met with all my expectations of a luxury brand.

Sales

Great experience thanks to all people involved, especially Justine

Sales

Superb customer service

Sales

As previously stated

Sales

Faultless service as always

Sales

I was kept up to date throughout the build and the handover was spot on

Sales

Great service from George Dickinson. Very professional, knowledgeable, understanding of my requirements, patient with me and highly responsive

Sales

George Dickinson was very approachable, knowledgable and without being pushy. An extremely nice young man. He always got back to me when he said he would with the information I required.

Sales

Sales staff very helpful and friendly. Kept in touch by email and let me know progress of my order. Helpfully let me delay collection until new 18 plate began.

Sales

The weather was terrible with ice and snow the car was very well prepaird and the instruction on the controls was first rate

Sales

Poor part exchange valuation offered compared to two other garages who saw my VW. No discount on the BMW. I felt the BMW centre knew I was going to buy from them anyway and they could 'get away' with offering such a low trade in price. Not impressed

Sales

Always made to feel that my needs were catered for by Justine Stirzaker who was very efficient and made the purchase very easy and helped with everything.

Sales

Stefan was exceptional - he understands what makes the customer experience and was always calm, patient, reassuring, professional and personable

Sales

I cannot think of anything to criticise, have been given pleasant, helpful and informative treatment throughout the process.

Sales

service was excellent