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About Us Sytner Sunningdale.

Find out more about what we and our team get up to.

Latest News & Events

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Sytner Sunningdale

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Rob Sims

Managing Director

Gareth Bowen

General Sales Manager

Declan Schembri

New Car Sales Manager

Dominic Gouldsborough

Used Car Sales Manager

Steve Knill

Service Manager

Simon Tappenden

Parts Manager

Sharon Allen

Dealership Accountant

Dee Pope

Business Administrator

Our Customers come first.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No complaint

Service

Good comms, no issues what so ever.

Service

Repair completed promptly and quickly

Service

I first visited Sytner Sunningdale a year ago for the first MOT and a service and was very happy with the welcome and technical support that I received from Ms. Diane Carpenter and her team.This is why I recently returned for the second MOT/service.

Service

Always made to feel welcome @ Sunningdale

Service

Everything was great

Service

When I arrived at the centre on the date I agreed with the technician who carried out my estimate, it was clear that I was not expected. I was made welcome whist being hastily booked in by reception. I was not spoken to by a service representative.

Service

Service was done but the onboard computer was not reset so it still showed the service as pending. When I called to have this rectified, I was told that the next appointment date would be around 2+ weeks later.

Service

Service was booked as "while you wait" but service centre weren't aware of this when I arrived. However they did a good job at getting it serviced in a reasonable time, despite it being busy. However, complimentary car wash was a very poor standard.

Service

On collection of car they could not find the car, when they did it had been parked under trees and was filthy. Tyre pressure gauge not reset. Whole process took 1 hour on a Friday afternoon to reclean and reset car.

Service

Confusing response to questions around timing, cost & content of service due.Although booking a defined content of work this was not carried out ~ which necessitates another booking

Service

Service was professionally taken care of while I waited and worked in the lounge area. Booking service was quick. I asked for "service while waiting" but two weeks in advance this wasn't guaranteed. On day itself all was good.

Service

Issue resolved promptly and professionally

Service

I had put my car in to have a broken alloy wheel replaced. The wrong wheel was replaced so that I had to bring the car back to have the fault rectified. Throughout I found it very difficult to get in contact with the service team

Service

Although the wait was longer than anticipated, the work and staff attitude was very good

Service

-I had to wait several days whilst a part was shipped from Germany-interior of car left in a mess (contents of armrest scattered over back seats)

Service

The issues have been dealt with but I am still waiting for a quote for some work

Service

Courteous reception and very knowledgeable & helpful technicians.

Service

Sytner service NEVER disappoints !!

Service

Everything was completed that was supposed to be

Service

Never had a problem before but once I did it got resolved quickly and efficiently

Service

I chose to book in personally after a not very confidence inspiring call to the national call centre. I was seen reasonably quickly, my keys were read then booked in for the correct service type. Perfect.

Service

Always first class service

Service

car fixed everyone welcoming

Service

From start to finish BMW met my expectations

Service

Excellent, efficient service with a smile.

Service

I was delayed by an hour, but I was welcomed warmly. As the MOT and Recall was going to take most of the day I was driven to Windsor so that I could spend the day there. MOT and Recall were undertaken and the car was returned clean.

Service

Calm and efficient with the human touch.

Service

Everything happened when I was told it would, and the job was completed with no surprises.

Service

Outstanding help and support.

Service

No reason to give less

Service

There was some coomunication issues around letting me the know the car was 1, getting the additional work that was recommended by you done and 2, when it was ready to be picked up as I had only a small window to get the car back

Service

I requested to pick up my car at 4pm. When I got there it wasn't ready, and I finally left just before 5pm. When I got in the car it smelled badly of body odour and the seat memory settings no longer worked.

Service

I was called when the service was due. The appointment suited me and the check in was friendly and informative. The service was completed ahead of time and the car was handed back clean.

Service

Service done quickly while I waited

Service

Rating indicates to my colplete satisfaction

Service

Ran very smoothly

Service

Arrived about 2 hours early for my service as I was waiting while it gets done! They still carried our service immediately and the service was very friendly.

Service

Service was performed on timePeople friendly and courteous

Service

Delivered what was asked.

Service

You replaced the wheels for us (winter to summer), which is a normal 6 monthly event. However, one of the tyres was badly warn and we had to change it urgently (as pointed out in the MOT). I would have expected your technicians to have noticed

Service

Everything was performed as requested, but the sat nav was inoperable for 4 days as the dealer didn't have a code and I was called to ask if I wanted my front brakes done as they had less than 1500 miles left but I found out later they had over 10000

Service

I turned up unannounced at the dealership just to buy 1litre of oil and they put it in the engine for me straight away.

Service

Great customer service, use of the boardroom for my telephone meeting, great techs too!

Service

The fault was identified quickly and part replaced from stock.

Service

Problems with booking, called multiple times even though was booked in (received confirmation text). When I arrived no record of work and they had to raise new job card. Excellent service from Mike who dealt with me.

Service

I was looked after by Rich Jackson who kept me informed all through out the service. I also had the video showing my car brakes tyres etc. Collected car which had no additional grease marks that I had become accustomed to at my previous dealer.

Service

car was just in for a wheel change, was carried out efficiently and followed up with a video report. Perfect!

Service

I didn't have to wait. Pricing was explained upfront and everything was completed quickly and as requested.

Service

Truly excellent service, spoilt by BMW in Germany who could/would not give Sytners the timing of the arrival of parts required.

Service

No waiting around. Staff quick and efficient.

Service

I would have appreciated more communication,I had to make two phone calls To find out how long it would be in the garage.

Service

Gave me use of the boardroom to work whilst I waited which was very useful. Time of service was as advised and car also cleaned.

Service

The issue with the folding rear seats on my brand new BMW X1 has not been fixed. It has been back in the service centre twice and I had the car returned last week only to find that the seat that was working now longer works.

Service

The service was good, quick and professional

Service

Always a pleasure to deal with Diane and her team

Service

Everything was exactly as arranged

Service

This is the first service for this car as it is fairly new. Car was cleaned satisfactorily. I lifted the bonnet and there were lots of leaves and other debris from trees like small pine needles and lots of soil washed into the channels by rain water.

Service

Very professional approach by all the staff and extremely helpful

Service

Oringinal warrant work not carried out correctly, when pointed out the service manager was very apologetic and the issue was fully resolved

Service

As always - efficient pleasant service and car returned fully valeted irresepective of reason for (and cost of) of work

Service

Always good efficient service and friendly staff

Service

Timings worked well, courteous staff, efficient and thorough report

Service

Great communication; friendly and helpful service; all work completed by the promised time

Service

The recall was performed quickly while I waited, including the car being cleaned and inspected

Service

I was happy with the service itself and the customer services advisor was great, however I was disappointed with the quality of cleaning of my car. The interior had been wiped with a dirty cloth, interior looked dirtier than when it went in.

Service

Still my gold standard.

Service

Lack of initial customer service ...rectified once service manager took over.

Service

Chloe, on Reception, and Mike Harmsworth are both exceptional, I would say. They display a real keenness to help and satisfy.

Service

Staff very helpful and polite

Service

Was to busy and mistakes were getting made, missing reasons for car being serviced. Still to date have not received quotation for the body repair despite booking for this, then waiting for photos to be done before I could leave.

Service

Personal service. Work done on time

Service

Everything went smoothly, on time and with no fuss.

Service

The service adviser is efficient, competent and as she has been there a number of years known to be reliable

Service

Little communication and still waiting for explanations.

Service

Very quick and professional service, good communication.

Service

Nothing wrong

Service

I was kept informed at all times.

Service

staff are very welcoming, friendly and knowledgable

Service

Everything was done efficiently. Staff very courteous and helpful.Good contact regarding booking, prior to and post appointment.

Service

Everything done as requested. Impressed by wash and vacuum.

Service

They (Sytner Sunningdale) are unusually helpful, keep you fully advised, and are in my opinion and many people whom I have recommended feel the same that they are the best BMW dealership that I and they know.I have used many and absolutely none com

Service

I was greeted by the business manager who put me in touch with one of the salesmen, George was very knowledgeable with the car I was seeking to replace my wife's car. George explained to my wife and I the financial options available to us.

Sales

Friendly and professional service

Sales

kept me informed thru the whole process around delivery dates etcs

Sales

All aspects of the transaction were performed with me, the customer, and my best interests in mind - and all with a smile!

Sales

Chris ColIin was excellent

Sales

Great sales experience, knowledgeable and courteous salesman and finance manager,

Sales

From start to finish I received excellent service from Luke Jordan. Smart, polite, efficient, sent excellent video, answered questions quickly, liaised with his colleagues where need be, dealt with a difficult situation, secured sale of the vehicle.

Sales

Car came with a fault and responsiveness to calls & questions after the sale was made has not been great compared to during the process. Business manager, Stuart, during the purchase process was very good.

Sales

An efficient, professional, and courteous sales service was given by the sales executive (Justine Stirzaker) who kept me in touch with deliver progress regularly.

Sales

The knowledge and expertise of staff involved with our purchase where wonderful. Justine knew exactly the car we would like out of the few we were considering and had the exact model to test drive. Her service, patience and honesty are outstanding

Sales

I was very pleased that I was dealing with Justine Stirzaker who took me through the whole process of acquiring the X1 in a very professional & competent manner. It was good to be dealing with a women in a mans' world & she made me feel very relaxed

Sales

The courtesy, care and service provided by George and his colleagues at Sytner Sunningdale exceeded my high expectations, and was outstanding at every level. I felt that everything possible was done to be attentive to my requirements and budget.

Sales

Justine at sunningdale branch was so efficient and basically did everything she could to assist my transfer from a mobility funded vehicle at a very difficult time.

Sales

From start to finish, justine led us through the whole process

Sales

Attention to detail and totally professional in ever aspect of the transaction. Both from the sales and finance aspect.

Sales

We were dealt with in a friendly but professional and competent fashion. Kept up to date with progress of the car delivery etc

Sales

I found Chris who sold me my car was extremely helpful and explained everything to me that I needed to know.

Sales

This covers answers for all sectionsHimmet was very approachable and responded very quickly to any queries I had. I found him very professional and helpful throughout. I cant think of a single thing that could have been done better.

Sales

Stephan kept me informed through out the process of the car being made and arriving in this country and the hand over and after sales was superb

Sales

Very good sales process, car was not completely clean on collection. No follow up call after collection. Couple of small problems on the car.

Sales

The sales representative George was extremely helpful and professional. He always got back to me with the answers I needed and took care of my concerns.

Sales

Chris Collin should be congratulated on his openness and personal service. There was only one piece of feedback I made directly to him, which was not his fault, regarding some packaging that hadn't been removed from my car during PDI.

Sales

Kept informed of the process regularly. Process made very easy

Sales

Attentive Sales Executive that made us feel comfortable over every aspect of the decision making process for a new car. Total freedom with a day long test drive on our own, much better than a restricted time accompanied.

Sales

We were given the time and attention that we required and the salesman was polite, curtious and knowledgable. When it came to delivery they went the extra mile and brought the car round to my house because, due to an accident, I was unable to drive.

Sales

Justine and Clive are always outstanding, they are the only reason I return to purchase a bmw

Sales

Everything was explained, and made the purchase of a new car enjoyable

Sales

Would have been 5 stars but did feel under pressure to take GAP insurance that I did not want.

Sales

Everything went smoothly as expected, great customer service