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About Us Sytner Sunningdale.

Find out more about what we and our team get up to.

Sytner Sunningdale

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Rob Sims

Managing Director

Peter Van Blommestein

General Sales Manager

Declan Schembri

New Car Sales Manager

Daniel Webber

Used Car Sales Manager
  • Years at the dealership 15

Steve Knill

Service Manager

Simon Tappenden

Parts Manager

Sharon Allen

Dealership Accountant

Dee Pope

HR & Business Administrator

Our Customers come first.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My car was in good shape so no nasty surprises

Service

The MOT was done efficiently. The car was also booked in for a warranty check as it was three years old but I don't know if this was done or if everything was ok.

Service

Just don't show any customer attention what so ever if you are wanting to drop you key off in an envelope and be handed an envelope have n idea who there customers are

Service

All servicing completed satisfactorily but failed to let me know they had completed cleaning it and was ready.

Service

Good service from ascot

Service

Severely under resourced: meant I was without a car Friday till Monday

Service

Car ready on time

Service

The Service received was not appropriate at all, was told its not their issue but BMW and was asked to call Customer care. Of the 3 people I spoke there was only 1 John who was understanding but again he just delivered the car key

Service

Great

Service

Excellent service especially from Gary who took the time to deal with me despite being very busy.

Service

Car booked in, work carried out and explain what had happened - great communication

Service

same as last answer! I would say I prefer the personal touch not remote control....not the same....!!

Service

Everything was ready when I got there. Handover was quick and simple and the courtesy car was ready to go.

Service

The service /MOT was booked in very good time, but I had to change the date and this was achieved with no problem. It is essential for me to have an ongoing relationship with a service receptionist, and this I have, so that I feel a continuation.

Service

I had little customer service so no updates of what was the status of my car. A simple MOT should take 20 mins. As for the warranty check I question that this was done seeing that my car has since broken down

Service

They've been great in fixing the car even though they didn't supply

Service

Wheel alignment took 3.5 hours in total however I was initially informed it would take 1 hour - the work only involved adjusting 1 wheel. Car still does not feel perfect - informed customer service on phone but I've not heard back.

Service

I mentioned a problem with my SatNav and I thought that it would be sorted during the service. I have been told that the service team require the vehicle for up to 5 hours to sort it out. I can't really do without the vehicle for that long.

Service

Very good interface between the parts department, the service department and myself.

Service

would have been perfect except as I was in for a wheel swap and had a tyre pressure warning 5 minutes after leaving the service centre, I suspect someone forgot to reset the pressure monitor.

Service

Trains were cancelled which made me late, but I was still able to pick the car up.

Service

Because customer service was not part of the service. I had to request for the service. I have previously used Berry BMW at Stockly park where the service has been better. My car was collected and dropped off. Here this was not offered

Service

Catalogue of errors in the repair of my vehicle. I'm STILL waiting for the bodywork quote. The decline in level is service is significant. V disappointing.

Service

Great service very pleased, was assisted by both Roxy and Chloe from Sytner Sunningdale. Highly recomend bmw service to everyone!!!

Service

As above. I felt completely unimportant, forgotten and insignificant. This is the second poor experience I have had with this branch.

Service

I was kept informed in a timely manner

Service

Everything was done that was supposed to be done

Service

I was very concerned about the problem but they explained what they had to do and why.

Service

The visual check did not include a written report like it used to. Would have been interested to know tread depth on tyres etc. Mentioned that front windscreen wiper blades were very noisy. Was told they were fine. They aren't.

Service

Customer service didnt appear to be a priority. Staff were friendly but not that efficient

Service

Warm welcome, great team from reception through to technicians etc

Service

Great Service, Great Communications, truly willing to help in any way possible. Service coordinator assigned to my car was AMAZING! She was handling a full work load but made time always! Great Job Sean!!!!

Service

Very good service as always. John looked after me. Everything was explained well on the day . He called to confirm my booking in advance and updated me throughout the day on the cars progress and timings. He couldn't have done any more.

Service

I had paid for a service package so there were no costs for the service although I needed new break pads so there was an extra cost for this work.

Service

Went smoothly, and I could actually park easily! Bonus!

Service

I received no updates regarding service work and expected completion timeframe for work on my car. Despite 4 calls to Sytner with promises to call me back every time I had no return calls. I shall not be using Sytner for my servicing in future

Service

Polite and helpful

Service

Roxie was very helpful, great service.

Service

Car fixed couldn't ask for more. Excellent customer service by Gary, kept me updated throughout the process

Service

If I could have driven my car away I would have. I'd have left Sytner and and gone elsewhere. I felt badly let down. Situation was recovered by great service from the Service Manager!

Service

Di, the receptionist on this and the previous occasion defines good customer service. Polite, understanding and last year sorted out a potentially difficult problem when my car failed on the very day we started our holidays. Full marks!

Service

Loan car ready......work finished on time....car cleaned

Service

After the service the car had been scratched so I had to arrange for it to be taken back in and addressed.

Service

Kept informed as to status of work and collection time.

Service

The service on my car was efficient.

Service

Extremely satisfied. Sian was exceptionally helpful and exceeded my expectations of the service. Her professionalism was outstanding.

Service

Would have been 5 stars - and I appreciate that it was a bank holiday weekend - still I did have to chase for an update.

Service

Since I have this car, I cannot rely on the petrol or electric range. Every time when I brought the car with this fault, I have been told : "We cannot fault the car".

Service

Work carried out was great. The car was filthy though and had been left under a tree for several days.

Service

Looked after by Gary

Service

They explained why the service was necessary and what would be done

Service

Been a customer for 5 years now and in the last 2 years the quality of service has deteriorated considerably. I did not receive a call to say the car is ready and it wasn't even cleaned despite knowing that I was coming to collect.

Service

I provided my own oil so the price could have been adjusted. Very pleased with the professionalism and honesty. Car not washed upon my request but also handed back without damage. Relaxed experience.

Service

Car went in for MOT and got damaged, Got a loan car,

Service

Work still outstanding. Not everything that was asked to be done during the visit was done.

Service

(cont from above) you have now rebooked us for a review, FIVE WEEKS in the future. How ridiculous is that? On my other vehicle, I have an almost 4 week lead time for an onboard computer fault. I had to call in FOUR times to get it booked.

Service

Overall very efficient and did what was promised

Service

As I said a service agent called Roxy was looking after me - she seemed to disappear without explanation and I called six times and got told someone else would call me back - they didn't

Service

It would have been a 10 but there were some minor issues, the washing of the car seemed to have been rushed. I appreciate it was complimentary but that does mean a sub standard service and I was initially charged more than what was quoted online.

Service

Professionalism and attention to detail

Service

Couldn't fault attention from meet and greet to completion of service.

Service

I purchased my car from Sytner Sunningdale and had it serviced by yourselves for the last 6 years.This time there was a dispute over my bill which I had to do the chasing,now sorted but felt the customer service has changed and not for the better.

Service

It was completed in the time schedule given

Service

Got a booking within the week for a Saturday morning. Was seen to straight away and out in one hour. They didn't wash it or do any updates as I requested which shows they listen to customer demands. Was given a good quote for some additional parts.

Service

Generally, very good. I did want to assign my agreement to my company but was told I cannot. That's a disappointment.

Service

The job was carried out as normal.

Service

Staff are polite, helpful and knowledgable.

Service

It was carried out efficiently

Service

Rich Jackson had previously contacted me and we met on the appointment date and he took my car immediately for the free service.

Service

Good communication and prompt service.

Service

1. Initially told me they did not open before 0800 then a few days before emailed to say I could drop it off at 0730 hrs. 2. Went to collect my car after work. Should have been an easy to do. But I waited 25 minutes. could not find my car!

Service

I booked on line the service as specified by the BMW app. But the price I was charged was much higher than specified at the point of booking.

Service

Did all work required, highlighted some issues and provided a course of action to rectify

Service

Initially there was arrangement for car to be collected and driven back .This service has been withdrawn.

Service

One issue when leaving the premises. One of your customer's was parked awkwardly blocking an entry way and rudely refused to move which meant extra manoeuvres faffing around to position the car so I could safely pass vehicles.

Service

Service took a lot longer than I was told but still happy with quality of the service

Service

The car software was updated and was ready in good time for me to collect . Also the car was vacuumed and washed a pleasant surprise and to my complete satisfaction. It was good to get the VHC on the vehicle giving me the confidence.

Service

Great service, Gary kept me updated so I did not have to chase up what was going on

Service

Staff were polite and professional I was expecting far worse fees to pay.To my surprise ,I was saved money.??

Service

O fusion over Service Pack created unnecessary stress. Very disappointed that Sytner no longer offer a car pick up service. Now that we are a retired one car family getting to and from Sytner is a problem. I am looking for an alternative service co

Service

apart from lack of communication actual job done

Service

3. After 2-3 days no call on when car was going to be ready and so had to phone up to find out what was going on. Now told the wheel balancing machine was broken so been delayed further. 4. Finally get to pick up the car 1 week later!!

Service

the whole experience always seems manic and way too busy and never really in control. I was explicitly told to be there for 5.30.i inconvenienced myself and in the end it was not ready until 6 and so had to wait for 30 mins

Service

Met my expectations

Service

Excellent communication and very professional service.

Service

Again fantastic customer service

Service

In general excellent, but you could have a greater availability of courtesy cars to minimise issues when cars are being repaired through no fault of consumer

Service

Satisfied

Service

Lack of feedback re-guarding collection time

Service

They were very helpful.

Service

I only spoke to the service adviser over the phone, I have never met him in person, but I did feel his manner was a little abrupt on occasions. Also, when collecting the car I was surprised, and disappointed, it had not been cleaned.

Service

Friendly, professional, kept me updated on progress

Service

Everything completed to a high standard & to my expectation.

Service

Good professional service

Service

As indicated in my Trustpilot review, Sytner Sunningdale is quite simply the best car dealership I have dealt with, from the purchase of our vehicle through the servicing process.

Service

Good Service, cover my seat and put it back as they found it. (It's very annoying when you return to find your seat position changed!)

Service

Was greeted with lots smiles

Service

I have experienced other centres with my travel for work, but I always come back to Sytner Sunningdale. Diane is amazing, Richard and Danny see to my every need and Gary looked after me on this occasion. His service was exceptional.

Service

It would have been lower but the work was eventually completed.

Service

It went rather seamlessly but a replacement car we not available

Service

The work took one hour longer than expected

Service

Car was not washed or vacuumed.

Service

Having waited for 2 weeks to get the vehicle into Synter It was somewhat disappointing on the second day the Technician did nit turn up and another day was lost on the repair.

Service

The service manager phoned regularly with updates

Service

Excellent help and explanation of everything by Justine

Sales

Excellent and proven support, advice and delivery

Sales

The new car was not up to mark but has have been promised by the dealer to do it by 11 of june

Sales

All the team I spoke to at Sytner Sunningdale where very helpful and responsive unlike other BMW dealerships that I spoke too during my purchase journey.

Sales

Nothing was too much trouble for the team and gave me all the information to make an informed choice about my car

Sales

The Sales person (Amy Shingles) was excellent from the moment I went to discuss which vehicle to buy and then throughout the decisions as to what spec and kept me up to date with delivery time.

Sales

This purchasing occasion was to replace a previous purchase that was continually breaking down on me - but to be fair BMW came good in replacing the vehicle.

Sales

Excellent and personal service

Sales

Very professional and friendly service. Gave me time to allow a considered decision, suggested two test drives of different engines and suspensions so I could feel the differences.

Sales

very satisfied with the process generally. frustrating experience with BMW Connected app, which still isn't working.

Sales

It was great to have the unveiling of our brand new car.

Sales

I thought Josef dealt with everything very well.

Sales

Excellent customer service

Sales

Generally very good but I did have to ask about the 7 day complementary insurance.

Sales

My customer adviser Justine was brilliant and kept me up to date on the progress of my order.

Sales

I have no complaints

Sales

From start to finish the service was flawless

Sales

Their hospitality, clarification by explaining our queries patiently, giving right advice to get the best possible package to meet with our requirements . all in all they are nice people and they have excellent knowledge with their jobs.

Sales

Very satisfied. Only minor issue relates to how Gap cover was presented.

Sales

The dealings we had from beginning to end of the purchase and delivery of our car was faultless, it made it a pleasurable experience. Josef Schoenwerth kept us informed all the way through in a friendly and helpful manner.

Sales

The 'reveal' on delivery day was a first for me, and fun!

Sales

Friendly, helpful and supportive throughout.

Sales

Went out of their way to be of assistance to me.

Sales

Very happy

Sales

Again, Johnny was amazing. Showed me everything with my car. Made sure I was happy before I drove off.

Sales

From start to finish the whole car buying experience was amazing.