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About Us Sytner Sunningdale.

Find out more about what we and our team get up to.

Sytner Sunningdale

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Rob Sims

Managing Director

Peter Van Blommestein

General Sales Manager

Declan Schembri

New Car Sales Manager

Daniel Webber

Used Car Sales Manager
  • Years at the dealership 15

Steve Knill

Service Manager

Simon Tappenden

Parts Manager

Sharon Allen

Dealership Accountant

Dee Pope

HR & Business Administrator

Our Customers come first.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All completed to my satisfaction

Service

Easy to arrange and the replacement car was ready and waiting

Service

Service was excellent and car was returned as expected however I had to wait nearly three weeks for service date from time of call.

Service

Lora was terrific and looked after me from booking to delivery of the serviced vehicle

Service

This is low because both my wife and I feel BMW's after care is poor.

Service

excellent service

Service

Lost for words

Service

With regard to how I was treated eventually, inam very satisfied, however I would say without New Car sales intervention, I’d be completely dissatisfied and this would make me consider either using another dealer, or switch from BMW.

Service

see 1 above

Service

Its always difficult to get the garage to carry out or investigate not specifically related to the standard servicing requirements

Service

Coustomer service second to none, genuinely interested in what you say, listen well and helpful both in service and sales. Normally when you buy a car, you drive away, and your on your own, not the case with Sytner Sunningdale.

Service

Reacted promptly to my issue (flat tyre).

Service

I had a "transmission too hot warning light" issue to be investigating. I reported this 28/06. I was booked in for a "pick up & collect" (04/07). My car wasn't initially collected but under duress it went in on the 4th.. My was car returned 19/07

Service

Because they make the customer feel important. Their premises are spotlessly clean & the staff are superb when it comes to customer care

Service

I was completely satisfied

Service

Friendly staff & nice environment

Service

Car was returned clean and the pricing was OK.

Service

As always I received superb service.

Service

Took in for a recall, job was done quickly and efficiently

Service

Initial response from the service centre was excellent. However when I phone back to say the car would be delivered by tow truck the receptionist said it would take 2 days before it could be seen as they were busy even though they had already agreed

Service

My service was handled quickly and professionally.

Service

The level of service provided by Chas Lawler was wonderful, his level of communication, dealing with myself as the customer was full marks. He should be commended for the service he provided.

Service

Excellent Service team at Sytner Sunnigdale

Service

Overall satisfaction

Service

Booking was easy, no excuses about having too much recall work (Cooper couldn't do the service for many many weeks), wifi useful, location near the station is great. It's a shame it's not near the new car dealership.

Service

Very good customer service in difficult circumstance's

Service

A bit pricey but good service

Service

Sorted out the problem

Service

Friendly and polite staff.

Service

understood and listened to my concerns and acted accordingly to resolve the problem

Service

It was explained clearly how the process worked for the car to be fixed under warranty. At least not until it was checked in by the service agent.

Service

This last experience was poor. Booked car in for an emergency repair. Told it was ready to collect then called to say it was not ready. Waited to pick it up but no call so had to chase. Then on Collection found car unwashed.

Service

Very well handled

Service

so efficient at the service office

Service

Katie the service advisor is brilliant!

Service

Everything was explained as to what would be carried out to the car from start to finish.

Service

My car was booked in, dropped in, serviced and returned in showroom condition within a day. No fuss, no faults, no delays. Exactly what I’m after having commitments such as Work, young children etc. The staff were extremely professional and courteous

Service

Did everything I asked for, nothing to complain about.

Service

Completely satisfied. My issue was dealt with swiftly and sympathetically. My service advisor knew his stuff and I was treated with the greatest respect and even given a cup of coffee!

Service

Really well looked after by the team, with regular contact

Service

Great service. Shame the courtesy car was on the fuel warning light on collection!

Service

Do not believe it could be much better.

Service

Service took much longer than advised

Service

The service was satisfied in every way.

Service

Normally have the vehicle collected with my last car, now told not possable?Required call back after service but left messages and did not get one

Service

My experience with the service adviser was completely process based without any regard to customer care.

Service

Satisfied with previous services and recent MOT, but this check up submission has not even started on day 3

Service

There are signs that there is a serious problem yet in my view it has not been investigated properly.

Service

I booked the car for MOT and SERVICE. The day that I brought the car I was told that is not BMW policy to do the service 2 weeks before the due date and now I have to book service again. Disappointment, waste of time, and difficult to understand

Service

Problem dealt with quickly and efficiently.

Service

Kept us informed, timely

Service

The work was completed in the stated time

Service

Personal service, pleasant seating area with refreshments.

Service

The staff are five star service

Service

Kind, courteous, efficient promised and delivered on time.

Service

As per previous answe, no spurious extra items added. Work completed on time.

Service

Nothing not to dislike.

Service

Despite the last minute phone call, all other aspects of service were top notch, I was kept up to date and the issue was identified and resolved effectively. Sytner Sunningdale will now be my home dealer and default choice.

Service

As above really. Richard Jackson is very good, I've dealt with him previously. It's service like that, that makes you stick with a brand and dealer.

Service

nothing to add

Service

They have bourne the brunt of my dissatisfaction and have done everything to help. Even though the car was bought direct from BMW UK Park Lane.

Service

Initially Sytner were very responsive. Recently I have written two emails - no reply.

Service

Good service, professional staff

Service

Friendly, professional and knowledgable sales and service reception staff, easy to book after sales service item, work carried our quickly and car returned in immaculate order

Service

Because I had no concerns regarding the service or treatment I received.

Service

Excellent, very professional & helpful.

Service

Good service, the point deducted as the car was not washed properly. Pl;ease do not offer this as a free service if you actually do not do a good job with it

Service

Mileage level not put to zero.

Service

Everything went perfectly smoothly.

Service

Due to the fact that I bought my second car from Sunningdale

Sales

Good car efficient staff

Sales

Great service, follow up calls and interaction could be improved, especially returning calls!

Sales

JACK WAS VERY HELPFUL AT SYNTNER SUNNINGDALE

Sales

Nice environment, friendly staff, well equipped.. the new collection bay is a nice touch

Sales

Totally satisfied. Rob Hicks is just superb. He goes above and beyond what you'd normally expect, is completely genuine and is extremely good at what he does.

Sales

There was dent that was not picked up when I collected car .Only when I got home we noticed .But this is nearly sorted. Dent is out but a couple of white spots which needs to go to sprayer .Leaving for a couple of weeks as I am on holiday .

Sales

Salesmen very helpful

Sales

Jack Maidment looked after me well

Sales

Fantastic overall experience, will definitely be coming back from my next car

Sales

My salesman, Matthew Clarke was simply outstanding. He had the humility to know when he did not have all the answers (new to the BW franchise) but confident enough to convince me that he was the right man to do business with.