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About Us Sytner Sunningdale.

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Sytner Sunningdale

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Rob Sims

Managing Director

Peter Van Blommestein

General Sales Manager

Declan Schembri

New Car Sales Manager

Daniel Webber

Used Car Sales Manager
  • Years at the dealership 15

Steve Knill

Service Manager

Simon Tappenden

Parts Manager

Sharon Allen

Dealership Accountant

Dee Pope

HR & Business Administrator

Our Customers come first.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The car software was updated and was ready in good time for me to collect . Also the car was vacuumed and washed a pleasant surprise and to my complete satisfaction. It was good to get the VHC on the vehicle giving me the confidence.

Service

Great service, Gary kept me updated so I did not have to chase up what was going on

Service

Staff were polite and professional I was expecting far worse fees to pay.To my surprise ,I was saved money.??

Service

O fusion over Service Pack created unnecessary stress. Very disappointed that Sytner no longer offer a car pick up service. Now that we are a retired one car family getting to and from Sytner is a problem. I am looking for an alternative service co

Service

apart from lack of communication actual job done

Service

Met my expectations

Service

3. After 2-3 days no call on when car was going to be ready and so had to phone up to find out what was going on. Now told the wheel balancing machine was broken so been delayed further. 4. Finally get to pick up the car 1 week later!!

Service

Excellent communication and very professional service.

Service

the whole experience always seems manic and way too busy and never really in control. I was explicitly told to be there for 5.30.i inconvenienced myself and in the end it was not ready until 6 and so had to wait for 30 mins

Service

Satisfied

Service

In general excellent, but you could have a greater availability of courtesy cars to minimise issues when cars are being repaired through no fault of consumer

Service

Again fantastic customer service

Service

Lack of feedback re-guarding collection time

Service

They were very helpful.

Service

I only spoke to the service adviser over the phone, I have never met him in person, but I did feel his manner was a little abrupt on occasions. Also, when collecting the car I was surprised, and disappointed, it had not been cleaned.

Service

Friendly, professional, kept me updated on progress

Service

Everything completed to a high standard & to my expectation.

Service

Good professional service

Service

Good Service, cover my seat and put it back as they found it. (It's very annoying when you return to find your seat position changed!)

Service

As indicated in my Trustpilot review, Sytner Sunningdale is quite simply the best car dealership I have dealt with, from the purchase of our vehicle through the servicing process.

Service

Was greeted with lots smiles

Service

I have experienced other centres with my travel for work, but I always come back to Sytner Sunningdale. Diane is amazing, Richard and Danny see to my every need and Gary looked after me on this occasion. His service was exceptional.

Service

It would have been lower but the work was eventually completed.

Service

It went rather seamlessly but a replacement car we not available

Service

Car was not washed or vacuumed.

Service

The work took one hour longer than expected

Service

The service manager phoned regularly with updates

Service

Having waited for 2 weeks to get the vehicle into Synter It was somewhat disappointing on the second day the Technician did nit turn up and another day was lost on the repair.

Service

Please read my comments noted on point 1

Service

Almost perfect service.

Service

Have problem with bad condensation and leaking water from the passenger door. Bought car from Sytner last summer and water leak was only discovered in the frozen days as ice was discovered. Problem was there since I bought the car. No resolution.

Service

The original fault was not corrected on first visit so required a revisit that was time consuming and inconvenient.

Service

Excellent service

Service

From the moment I arrived I was greeted warmly and referred to Gary Parkinson the Senior Service adviser. He dealt with the my M6 end of warranty check/brake fluid change and first MOT. He kept me informed throughout the day - completely satisfied.

Service

MOT and service appear to have been carried out properly. Certainly the car seems a lot brisker than it was and the brakes more positive,

Service

Work was completed correctly and on time.

Service

Courtesy car was provided and problem covered by warranty was rectified but the car was not valeted before being returned which I have always experienced and appreciated from Berry and Cooper.

Service

Having purchased six cars from Sytner Sunningdale in the last 12 years without problem, the last month has been extremely disappointing.

Service

Nothing went wrong

Service

Generally one is well looked after. On the last occasion though the service indicator was not reset which means a return visit to get it done. Nuisance and costs time and money.

Service

I needed more work done and it was hard to understand the pricing structure especially in terms of labour charge to be able to make a comparison with other garages

Service

Smooth and easy to deal with

Service

Drive past Berry Chiswick to use Sunningdale

Service

You no longer off home collection. I opted to wait for this oil change yet it took 2 hours!. This is really poor service. There's no point trying to book a loan car as my work plans often change and have to wait weeks to get another loan car.

Service

Because I call leave messages and calls are not returned for a couple of days. It takes stroppy emails to the salesman at bmw Sunningdale to get the service centre to return calls.

Service

Fast and friendly servce

Service

Easy to book in and prompt on time service

Service

Failure to use correct mobile number to update me. No record of call or message on Vofafonr but still claimed to have dialled right number. 5 day delay to fit part after it arrived

Service

Took 2 visits to have issue fully resolved, due to lack of testing 1st time.

Service

When I purchased the vehicle I was told that the Service Centre in Ascot would come and collect the vehicle within a 10 mile radius of Ascot (which I am) However this service is no longer available and getting to Ascot is not easy in rush hour.

Service

Done in time @ the proce quoted, good customer service, friendly staff

Service

Always professional and efficient

Service

Fine on the whole but the centre doesn't appear to have updated the service record on the I drive - or is this done remotely? I assume I may have to come in to get this done, which to be honest would be pretty inconvenient. The wait was rather long!

Service

Booked a 90 minute slot and got the car back in time. Service was good and prompt. Waiting facilities can be better and some refreshments around would have been nice. Experience in other showrooms such as Merc and Lexus for me have been much better.

Service

Usually, at my previous services, the inside is valeted. This was not done.

Service

The car went in for a check on a headlight failure and MOT. I suggested that they get a headlight unit in stock, this was not done and I had wait over the weekend It would have saved everybody time and money if the lamp has been oredered earlier.

Service

The level of customer service from one particular service agent was shockingly bad and was really disappointed at how we were treated by the individual.

Service

Car has been left with an oil leak following the service. Had to call twice today to get an update and was eventually told at 1600 that car is at the back of the queue to be looked at! They'll try and prioritise it as they just serviced it!

Service

The service consultant kept informed of what was being done and expected time remaining very helpful when planning your day

Service

There is a HUGE difference between the experience in the service (Ascot) and sales centres (Sunningdale). Surprised I've only got 120 characters left so no point continuing explaining my score.

Service

They do an excellent job, but it's eye-wateringly expensive

Service

Very helpful and efficient

Service

Well looked after

Service

Efficient and well explained.

Service

I was asked if i would like my car cleaning after the mot and i said "yes please" it didnt get cleaned.

Service

When I returned to pick my car up I expected to pay the £12ish as I had said I wanted to reduce the no claims. To my surprise that was waved as well and was told not to worry about it. Great service and I would use Sytner Sunningdale anytime!!

Service

Had a job done without much issues

Service

Sytner did what they said they were going to do.

Service

Major service was very expensive

Service

Good customer service and understood my needs as I requested to be able to drop my car off and collect the courtesy car the night before at short notice, sytner understood my needs and ensured that happened. Cant say much for the telephone journey

Service

As per usual the reception staff and service manager are top notch.

Service

This was the 5th visit for the same rear seat issue. I was told they'd need my car for 3 days, it took 5 in the end. The hire car was filthy inside (dirty tissues etc), and had no fuel and two electrical issues (indicators not working).

Service

Took longer than advised to wait while car being serviced - almost 2&1/2 hours v 90 minutes advised

Service

The service was prompt and dealt with very professionally by the service desk team.

Service

Jordan and the girls on reception

Service

Still waiting for a call back despite chasing

Service

Took a little more than 90 minutes, but I was kept informed about progress by the customer service agent, the car was cleaned for me and I had somewhere comfortable to wait with tea facilities

Service

Sytner has been great with all aspects of service to date. Keep it up and we will have a happy and long relationship. Unfortunately I did not buy my BMW from Sytner but based on the service I receive, you will get my business next time around.

Service

After many years of good experience with Ascot this was really poor and I'm very unhappy with eventually getting the car back after 3 months and the work is so poor it require further work again.

Service

I was looked after as soon as I arrived

Service

Awful communication Didn't fix faults even after going in twice No courtesy car offered even though my car was off the road for 2 weeks.

Service

The person I dealt with was fantastic. Only down side would be the length of time to complete the work but I was happy

Service

This is the second time in days I have been asked to complete a survey. Arriving and parking was poor. I had to wait at the road at the entrance before someone took the car. Reservations was poor and had to escalate to a manager Car wash left streaks

Service

All seemed to go smoothly, wasn't held up.

Service

Once at the Sytner service centre I was treated very well and was subsequently phoned and guided through the issues regarding the satnav. Once fixed the car was returned to my home. The issue was very poor communication before the appointment.

Service

Car given an mot pass and yet on your health check your engineer reported a bulging rear tyre.......luckily I read report and bought two new tyres two days later

Service

Reception were very polite when I was there in person and when I was called the people I spoke to were very polite. But when I called in the phone would always ring through to voicemail.

Service

Despite buying my car, almost 7 years ago from Sytners, on this visit you had my car registered to my husband. When I turned up, therefore, the service consultant waited until my husband arrived to talk to him, across me, about the work to be done!

Service

As promised, on time and at advertised cost.

Service

Work carried out on time with good communication.

Service

very professional but personal in their approach

Service

Needs of customer were clearly a priority & all concerned delivered

Service

Booking was straightforward and necessary preparation undertaken

Service

Staff checked during the wait.

Service

All the dealings I had were very straightforward and the work was carried out in the time frame that I requested.

Service

For the above repair under warranty I had to wait for nearly a month before BMW Sunningdale would fit me in with an appointment.

Service

Quick repair. Courteous service. Covered under warranty. Advisor was late calling me back after the repair was completed, so I lost my ride. However, he arranged for a cab to collect me. Excellent service.

Service

well trained in handling client requests/nothing was a problem

Service

Work appears okay, but at first attempt Sytner had car for a day, I went back to collect and only then told they didn't complete the work (no time). 2nd try I booked loan car, but called day before to confirm collection? Returned with v limited range

Service

The service given by Paolo on the day was exemplary.

Service

The service I got was very good and they responded well to the time restrictions I had.

Service

From start to finish the service was flawless

Sales

My customer adviser Justine was brilliant and kept me up to date on the progress of my order.

Sales

I have no complaints

Sales

Their hospitality, clarification by explaining our queries patiently, giving right advice to get the best possible package to meet with our requirements . all in all they are nice people and they have excellent knowledge with their jobs.

Sales

Very satisfied. Only minor issue relates to how Gap cover was presented.

Sales

The dealings we had from beginning to end of the purchase and delivery of our car was faultless, it made it a pleasurable experience. Josef Schoenwerth kept us informed all the way through in a friendly and helpful manner.

Sales

The 'reveal' on delivery day was a first for me, and fun!

Sales

Friendly, helpful and supportive throughout.

Sales

Went out of their way to be of assistance to me.

Sales

Very happy

Sales

Again, Johnny was amazing. Showed me everything with my car. Made sure I was happy before I drove off.

Sales

From start to finish the whole car buying experience was amazing.

Sales

Good service and staff

Sales

Mostly it went very well.

Sales

From the first contact with David regarding a 1 series, right through to the delivery of our new M140i, we were treated with respect, and a happy smile. The best car buying experience we have had.

Sales

A great experience all round from Justine at Sytners.

Sales

all the staff at Sytner Sunningdale look after very well. especially Josef and Rob. help me sort out my private reg plate. Making the purchase very quick, smooth and hassle free.

Sales

The car was demonstrated well. I did not feel pressurised into ordering either the car or extras. I felt Justine really cared that the car was right for my needs. I was kept informed at all stages of delivery and the car was delivered exactly on time

Sales

Stefan was great to work with.

Sales

The guys at Suningdale BMW are always friendly well spoken, answer every question given also Declan and Josef where absolutely amazing throughout my whole purchase of vehicle

Sales

Efficient polite and informative

Sales

Sytner in Ascot - the sales staff and finance managers were friendly and very helpful during the purchase and during the after purchase.

Sales

David Casey kept us updated all the way through the process as did the BMW systems. I never felt pressurised and David answered any questions with knowledge and was always willing to help in any way required.

Sales

Brilliant service.

Sales

Josef is A1 Clive A1 too

Sales

Very well organised by Rob Hicks, who was so very helpful and gave good advice

Sales

Amy got everything sorted very effectively.

Sales

great customer service