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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
551 ratings and 255 comments received in the last 90 days.
09 September 2024
Clean tidy like you expect a prestigious car showroom to look
09 September 2024
I couldn't fault any part of the process. My picky criteria was listened to and fully supported. Each encounter was friendly and welcoming.
03 September 2024
I felt everything was done to make my experience as easy as possible.
30 August 2024
Fantastic Experience very professional service from Jay nothing was to much trouble and made the whole process of getting my new car a relaxing one. Also fantastic help and service from Alex to.
29 August 2024
Both Lauren Parker & Rob Hicks were fantastic throughout the purchase process & when mine & my dad's car were delivered. They're both extremely personable, professional, patient and took their time to explain everything & answered our questions.
28 August 2024
Lauren Parker was extremely welcoming and efficient. The handover was easy and she took the time to ensure I had everything I needed.
25 August 2024
Excellent very good. Very happy with my vehicle.
14 August 2024
Everything went as planned, very quick and easy.
10 August 2024
Staff were very helpful and tried to find the car I wanted
08 August 2024
Great product knowledge and very hospitable sales team
04 August 2024
Despite an initial challenge sourcing the car of my choice, Justine spent a considerable amount of time and effort to sort it for me and delivered the car as promised
03 August 2024
Stress free from start to finish. Mo was calm, efficient and very pleasant. It was mentioned that my personalised plates would be made up should I wish to install once taken off retention but this didn't materialise!
03 August 2024
Good
30 July 2024
Extremely satisfied
17 July 2024
The Sunningdale team were very helpful and made the purchase easy and painless
17 July 2024
Sytner Sunningdale BMW were fantastic at every stage of the purchase. We experienced excellent support and service from Dan Leeds Head of Business, Lauren Parker New Sales Executive and Rob Hicks.
17 July 2024
Mark is a lovely guy. Fantastic customer service.
17 July 2024
Very friendly and knowledgeable service
16 July 2024
Fabulous customer journey. A few Sytner employees notably outstanding to deal with- Rob Hicks, easily understood Finance and Lauren Parker spent time and never felt rushed to go thru' car handover & all wrapped up with a lovely handover gift too
15 July 2024
very quick turnaround from requirement to delivery . met and managed my expectations throughout the process.
10 July 2024
The people are very easy to deal with. Very professional, helpful and knowledgeable. This makes the experience very pleasing
07 July 2024
Lovely surroundings and made to feel special.
03 July 2024
Perfect service
03 July 2024
Organised and made it special
03 July 2024
made it feel special and such an experience
03 July 2024
Lauren Parker at Sytner was a pleasure to deal with through the process, giving clarity on options, without every being pushy or forceful. The extra touches on delivery of the vehicle were greatly appreciated by all the family.
02 July 2024
Very satisfied, kept in the loop the whole time
02 July 2024
Lauren was a pleasure to deal with. She proactively kept me updated on the car's progress. Lauren was polite, considerate and exceptionally helpful throughout the purchase and delivery process.
30 June 2024
Absolutely superb service start to finish - from initial visit to to Sytner Sunningdale (every single person incredibly welcoming and friendly without being intrusive) and throughout the sales service and car collection. Made it very special
27 June 2024
All in the team, especially Lauren, were very helpful.
25 June 2024
Professional and courteous together with regular updates on the delivery.
25 June 2024
All processes were pretty straight forward, very polite and helpful staff
21 June 2024
Lauren made our collection of the vehicle feel really special and we left feeling excited with our new car and comforted knowing the team were there should we need any help.
12 September 2024
Attentive, professional and courteous staff.
11 September 2024
Professional team
11 September 2024
Everything was completed ahead of schedule.
11 September 2024
Swift and friendly service.
10 September 2024
Kept in touch by the team and very prompt
10 September 2024
Looked after me and my car.
10 September 2024
I had a great experience at the service centre and was sorted before time by Alfie
10 September 2024
Done and dusted as informed
10 September 2024
Extra work needed doing but was explained and priced clearly
10 September 2024
Best to date
10 September 2024
Staff were professional and polite. Service was carried out in a timely manner
09 September 2024
Easy to contact, efficient, courteous, all details backed up by courtesy messages. Friendly welcome, all organised, and ahead of schedule. Great team of people.
09 September 2024
I've given you 5 stars because I could not fault you.
09 September 2024
As always the service was efficient but had to wait an additional hour just to get the complimentary clean - which wasn't very good and had to do it again when I got home. Will not bother next time.
07 September 2024
Friendly professional manner and look to cross sell upsell in the correct way.
07 September 2024
No issues at all .
07 September 2024
Friendly welcome by at least two members of the service team when I arrived. An explanation as to what was to happen to the car that morning and confirmation of price. Kept to time. Very simple and easy process, thank you.
06 September 2024
Booking in was easy, kept up to date on the cars progress, work carried out explained by Will
06 September 2024
Very convenient service
05 September 2024
This was a recall and I was given update of each stages online. I also received a phone call. The only issue was that the car key battery discharged sign came up on the dashboard when I collected the car. This was not there when I dropped it off.
04 September 2024
Good service and clear explanation of the costs and the challenges.
04 September 2024
Very professional and very thorough. Love the health check videos
04 September 2024
Very good service overall but marred by I did not get the video report of service Car was was patchy, wheels not cleaned, residue on windows
04 September 2024
In respoinse to the email from BMW advising me that if I tool my car to a franchise dealer to be serviced I would receive 40% discount on the parts as my car is 12 years old I went into Sytner for a quote and booked the car in.
04 September 2024
Timely
03 September 2024
retrieved our vehicle, sourced required parts, and fixed accordingly
03 September 2024
Could not ask for more. Efficient and friendly staff. Really nice people which makes it a pleasure
02 September 2024
Sytner always make me feel welcome and treat me and my car respectfully. Communication was very clear and I was kept informed of my car's progress. There was no attempt to upsell me anything I don't need.
02 September 2024
Always good service
02 September 2024
John Young looked after me really well. the car came out perfect
02 September 2024
I'm not sure that you are transparent with pricing. I booked an Oil Service at a price advertised, and then to be told on the day there are additional
02 September 2024
All v good
02 September 2024
The service advisor was very professional.
02 September 2024
Recall repair was completed without fuss, a further issue with car was identified and rectified.
01 September 2024
Dealership staff very focused on best customer service.
01 September 2024
Service with a smile !
01 September 2024
Everything completed with clear video
31 August 2024
We have 3 BMWs and always use Sytner Sunningdale as we receive excellent service from Mark and know that we are getting a reliable, honest and transparent service
31 August 2024
Professional
30 August 2024
Excellent personal feedback video from bmw re works carried out, very professional service
30 August 2024
I was completely satisfied with the service experience at Sytner Sunningdale. I was kept informed of work progress via the smartphone app and the whole process from start to finish was so worry free.absolutely everything was taken care of.
30 August 2024
Alfie Armes managed my service in a professional /friendly manner. Sadly the software update didn't take place as originally expected but Alfie secured a follow up appointment quickly. He also took the time to link up my phone via Bluetooth.
29 August 2024
Maya came introduced herself, explained what was happening and kept me informed. She was very friendly and professional
29 August 2024
Work done as required
29 August 2024
Great service and communications throughout.
28 August 2024
efficient
28 August 2024
Friendly, knowledgable professional service.
28 August 2024
There were some problems but these were dealt with swiftly and efficiently
28 August 2024
I could wait while my service was being completed.
27 August 2024
I asked if my car could be finished a little earlier than originally agreed and it was, really helped me out! Thank you!
27 August 2024
Very good and efficient.
27 August 2024
Good service. Waiting area could be more comfortable.
27 August 2024
Lovely staff. Extra added to service for free.
26 August 2024
I was fully informed after the service on what had been done
26 August 2024
Transmission oil service and replacement brake pads carried out within the timescale indicated
26 August 2024
Very good customer care although they lost my MOT certificate and I'm still awaiting a copy. That was last Wednesday and it's now Monday so I feel I have to chase them!
26 August 2024
Maya was very friendly and provided me with all the information I needed.
26 August 2024
The service centre Team at BMW Ascot are super helpful and really friendly. I've been a customer for nearly 20 years by way of purchase and servicing, and the team have consistently delivered high quality customer experience.
26 August 2024
Great experience
25 August 2024
Everyone was very helpful
25 August 2024
They fixed my issues that my car came in for
25 August 2024
it was very good
25 August 2024
????
25 August 2024
Customer service went above and beyond expectations helping me by collecting and delivering car back to me after servicing the car. Can't thank them enough
25 August 2024
Efficient, courteous and professional service at all times. I was looked after by Billy Burchell and he kept me well informed about the progress and what was being done.
25 August 2024
I was spoken to by the service advisor who told me how long the job was going to take and if I had any questions - I was impressed at how polite he was and I asked about another recall I was told about - it didn't apply to my car
24 August 2024
Very professional approach and smooth execution
22 August 2024
John called me and assured me that he would do all he can to sort the problem. I was without car for two weeks but was worth it.
22 August 2024
They investigated and repaired / sorted everything that needed repaired/ sorted.
21 August 2024
Nothing to complain about just it took a little too long.
21 August 2024
Very easy to made an appointment and get a price for the service. Very good service on site.
21 August 2024
Staff make everything easy. As an eldery customer this is very important to me.
21 August 2024
They always do as much as they can for you
20 August 2024
Good service, keeping me informed on progress
20 August 2024
As above
20 August 2024
Because I was very satisfied, the enginers fixed the problem and I felt I was driving a new car out of the garage
19 August 2024
The service was great
19 August 2024
My recent visit was managed by three people. The gentleman on reception who is always very friendly and helpful, John the technician and Maya the service agent. Maya looked after me very well considering she had only worked there for a week!
19 August 2024
Polite and good communication
19 August 2024
Alfie was awesome - the fact it was an emergency repair the service was efficient.
19 August 2024
Maya was very attentive and ensured all my questions were answered, and she also made suggestions regarding things I may need to consider in the future in terms of car care, MOT etc.
18 August 2024
Very good service, reasonable price.
18 August 2024
Nice people. Everything worked well. The car was nice and clean afterwards.
17 August 2024
Kept me informed throughout .
16 August 2024
We specifically left Vines in Guildford because of poor service. Every time the car went in for something it came back broken. Never had an issue with Sytner. Staff are polite cheerful and helpful - wouldn't go anywhere else now.
16 August 2024
Keep you informed of the status of the car
15 August 2024
Adam was extremely helpful and completely helped sort out a situation which I'm incredibly grateful for . THANKYOU
15 August 2024
seamless, no issues, great staff
15 August 2024
Please see above, big shout out to your parts section too! A man on a mission!
14 August 2024
Very good and kept me informed at all times
14 August 2024
Availability of fast track service while you wait
13 August 2024
Again, very satisfied, I would mark 5 star if it was cheaper
13 August 2024
Great work
13 August 2024
I was greeted at reception and introduced to Gary who was extremely knowledgeable and passionate about the brand. He was able to succinctly explain works undertaken, and took the time to go into detail when asked. He definitely went the extra mile.
13 August 2024
Very pleased with the service from Gary. One observation - I would have preferred a 'heads up' about my car failing the MOT before viewing the video as this was a surprise and the sound quality wasn't great so didn't hear all the detail
13 August 2024
All good.
12 August 2024
Good service had to chance for an update
12 August 2024
On time & informed.
11 August 2024
Mark was very professional and communication was great
11 August 2024
Because the service is always consistent in its high standards.
11 August 2024
VIP treatment
10 August 2024
Car was cleaned inside out and all problems solved on warranty within two days and no arguments
10 August 2024
Simple booking process, friendly staff
10 August 2024
Mot good guidance, quick service.
10 August 2024
Not much to say - it was fine - as expected from BMW service
10 August 2024
Alfie was great, such a polite young man
10 August 2024
Service information was very good although the BMW checklist did not identify a nail in the rear offside tyre as pointed out by MOT provider. No courtesy car available again which means I have to get a train to and from home.
10 August 2024
The team are very welcoming, efficient and knowledgeable - everybody seems to know their role and it's a very well oiled machine. We feel like we're in good hands and Adam Smeeth always goes out of his way to ensure we have a great experience.
09 August 2024
Quick, efficient and professional
09 August 2024
Delivery as anticipated
08 August 2024
Very great customer care demonstrated
08 August 2024
Since I was completely satisfied
08 August 2024
Adam Smeeth and Gary Cassidy were a fantastic team. They both went above and beyond to give me a top quality and super professional service throughout my recent experience at Sytner Sunningdale BMW. I cannot thank them enough for the way they looked
07 August 2024
Easy drop off. Kept informed including vehicle health check video. Service cost was as per quote. Very pleasant staff to deal with.
07 August 2024
Vehicle was in for a recall issue which was well planned and efficient. Didn't rate 5 stars because service agent was a bit vague about what was done and why required.
06 August 2024
Service side were excellent.
05 August 2024
Completed in time as I waited
05 August 2024
My assigned service representative kept in touch, was polite and understanding.
05 August 2024
Sytner Sunningdale has done a good job in identifying and rectifying the problem. Gary Docherty explained what was wrong and what needed to be done very clearly, and is an excellent service advisor.
04 August 2024
Would be higher if service costs lower
04 August 2024
My issue was dealt with well.
04 August 2024
Staff helpful and efficient - everything fixed on time.
03 August 2024
All good
03 August 2024
Billy was great
03 August 2024
Excellent staff, very helpful and communicative.
02 August 2024
Same as above. Once again keep up the good work and providing excellent workmanship
01 August 2024
Quick and efficient
01 August 2024
Diane Carpenter was my contact and she was superb in every respect.
01 August 2024
Faultless customer service.
31 July 2024
The engineers worked methodically to fix the problem and service managers handled the communication well.
31 July 2024
Great mechanic and customer service. Clear communications throughout the service was appreciated.
30 July 2024
Service was good
30 July 2024
Welcoming staff
30 July 2024
Fantastic dealership very efficient dealt with all my difficulties with my vehicle swiftly and promptly always was kept up to date with the repair status. Senior technician Luke was great in going through all the repairs that had been carried out an
30 July 2024
Told me what was wrong with the car
30 July 2024
Service itself went entirely as planned. However, apparently a simple valet of the car took a further hour & 1/4 - there is clearly an issue with the car washing element of a while u wait service. Bear in mind I was the first car of the day.
29 July 2024
The service was done as expected once again.
29 July 2024
Friendly, professional and pro-active customer service
29 July 2024
John Young looked after us - great customer service. He communicated with us very well whilst the car was being serviced, and dealt with everything in his stride. His level of service means we will be using this branch for future needs. Thanks John
29 July 2024
Very polite and professional
29 July 2024
The health check was reassuring prior to driving abroad. It was reasonably priced and informative.
28 July 2024
You did everything I wanted and more.
28 July 2024
It's ok was nice polite and professional
28 July 2024
Staff helpful throughout the process.
27 July 2024
Very polite, great welcome and attention. Kept informed at all times on the progress of the work undertaken.
27 July 2024
Service at last sorted out the radio DAB issue
27 July 2024
Have been coming to Sunningdale for some years now, and always get professional and friendly service, special thanks to Bill Burchell for getting my car sorted and keeping me up to date throughout the day.
26 July 2024
All twork was carried out as planned and on time
24 July 2024
Billy in service kept me up to date from the start to finish. Always an excellent service from service, parts and the technician's when I have spoken to them.
24 July 2024
Proactive indication of service need, easy to make a booking, well handled at booking in and timely updates on progress of service
24 July 2024
Work on the car was done in a timely manner
24 July 2024
excellent efficient service
23 July 2024
Completely satisfied. Customer service is top notch.
23 July 2024
Going there every time is an absolute delight! I have been in many BMW dealerships, but no one comes anywhere close. At Sunningdale they do a brilliant job with the car as well as they have the best customer service by far.
23 July 2024
Kept me advised, provided additional work without request
22 July 2024
Recall work completed
21 July 2024
4 star
21 July 2024
Professionallism
20 July 2024
Top
20 July 2024
Everything was done in line with expectations. Cleaning was also far better than on the previous service
19 July 2024
Absolutely no complaints.
17 July 2024
A replacement car would have made it completely satisfied
17 July 2024
I needed a new tyre urgently and this was dealt with speedily by John who was excellent
16 July 2024
As above
15 July 2024
I was kept informed of the progress, received the short video summary before the service was finished and whilst waiting there is a comfortable environment to sit down and get some work done or just watch TV.
15 July 2024
All handled politely and professionally
15 July 2024
Service is always great here. Attentive staff, good quality work and any issues get sorted.
15 July 2024
Don't offer to clean a car at the service if the attempt is half arsed and poor
15 July 2024
Work quickly done and didn't charge me for using the hire car.
14 July 2024
Very accommodating
14 July 2024
Friendly
14 July 2024
John was excellent to deal with.
14 July 2024
Excellent service received, thank you
13 July 2024
Very impressed with service and price for work done on my z4.
13 July 2024
Excellent reception, car finished quickly, polite staff
13 July 2024
Efficient and cleaned car afterwards
12 July 2024
Did the job, within timeframe, at quoted orice
11 July 2024
Everything was competemtly managed
10 July 2024
Again customer service
10 July 2024
Very satisfactory service extremely polite and helpful
09 July 2024
Efficient and friendly team.
08 July 2024
Easy booking and the MOT was carried out to meet the renewal timescale even though we had been away on holiday.
08 July 2024
Professional and friendly servoce
08 July 2024
Always a top service and friendly staff
08 July 2024
Clean comfortable surroundings.
07 July 2024
Everything happened as expected.
06 July 2024
All perfect
06 July 2024
Made sure car was ready on time
06 July 2024
Has been efficient
05 July 2024
A good service all round
04 July 2024
Good communication
04 July 2024
Satisfied with returned car, cleaned and drives better than before.
03 July 2024
Excellent service, prompt, well communicated and a nice space to work from while I was waiting
03 July 2024
everyone is always so helpful and caring
03 July 2024
Billy very helpful
01 July 2024
Very satisfied. I could have given 5 star if a vehicle check report was shared and walkthrough.. along with tire replacement quote and advise given at that time of dispatch..
01 July 2024
Friendly service.
01 July 2024
Personal service always kept informed
01 July 2024
Same answer as above. The service manager was exceptional and kept me informed.
30 June 2024
All the issues with my car were resolved in one visit.
30 June 2024
Prompt diagnosis and repair. Kept me updated throughout. Received a complimentary vehicle health check video and car was hoovered and washed. Mark and his time were fantastic.
29 June 2024
Because I was satisfied enough when I visited Sydney garage
29 June 2024
Helpful in the phone when booking, follow up call before our arrival to check everything was still ok.
29 June 2024
Everything fine although car cleaning was not very good.
29 June 2024
Friendly and courteous team. Everything was explained and I was kept informed about progress, work being undertaken and costs.
29 June 2024
No problems service as scheduled
29 June 2024
Friendly service
27 June 2024
From a wobbly start, Adam turned a negative into a real positive, he is a credit to Sytner. Thank you Sir.
26 June 2024
Good comms. All completed in a timely manner.
26 June 2024
I was booked in within a few days (when I would have had to wait two months at another dealer) and on arriving was told exactly what to expect. The service an complimentary wash were completed in the expected time.
26 June 2024
Easy to book, good reminders.
26 June 2024
Lots of communication before and during service. Very friendly customer service
25 June 2024
Pleasant staff, efficient service, good facilities for those waiting for a service to be complete.
24 June 2024
Great communication
24 June 2024
No problems
23 June 2024
Great communication. Love the free car wash!
23 June 2024
Genuinely friendly, fantastic price consideration for your customer, warm friendly welcome, quiet ( enough) space to work while I waited and car wash service is always awesome
23 June 2024
Excellent
21 June 2024
Great service as always
20 June 2024
Service was fine
20 June 2024
I got a good service
11 September 2024
Very helpful and made the buying experience fun. You are more likely to buy from someone you like and this was certainly the case. Very professional in their approach and made the whole process easy and straight forward.