About Your Local BMW Retailer | Sytner Sunningdale

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

248 ratings and 130 comments received in the last 90 days.

12 October 2025

As always it was perfection.

06 October 2025

From initial contact through to delivery everything went extremely smoothly. I was kept informed of every step, they found the right car and were able to work out a pice I was happy with.

30 September 2025

As before really pleased with the whole experience.

12 September 2025

Timing/comms and order issue dealt with excellent.

09 September 2025

As above

08 September 2025

Great customer service

06 September 2025

First class service

30 August 2025

Lauren was extremely helpful and I would return in the future.

29 August 2025

Kian and Vish at Syntner Sunningdale were extremely helpful and pleasant to deal with.

24 August 2025

Outstanding

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12 October 2025

Very irresponsible and don't care attitude.

12 October 2025

The service centre in south Ascot is excellent with friendly efficient staff. The low ranking is because the appointment (and the appointment reminders) mentioned only the Sunningdale name and address so I took the car there where I was redirected.

11 October 2025

Dealt with as quickly as possible and good polite service

07 October 2025

Gary Docherty was a great help and a pleasure to deal with. Kept me updated and resolved the issue without any fuss. Thank you so much once again, you're a credit to your team!

06 October 2025

Very warm, friendly, checking details before proceeding, keeping me informed and overall just very professional yet relatable.

06 October 2025

On time, on price, as advertised, and my additional questions all answered fully.

05 October 2025

Very satisfied everything went smoothly from initial phone call to book a service to point of collection

04 October 2025

Pleasant people and service but no car clean or coffee

03 October 2025

Very attentive and helpful.

03 October 2025

Whenever I have my car serviced by you , your service team never reset the service reschedule reminder on the dashboard , so I have to make arrangements to bring the car back yet again . Which is annoying and a waste if my time.

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03 October 2025

They were keeping me up to date all the time

30 September 2025

Service was carried out quickly and satisfactorily, the only slight negative was the quality of the wash - not close to what I got at Porsche! Picky, I know, but you did ask.

29 September 2025

Great service. Quick and efficient. The technician was very thorough and informative in my video. They took great care of my M2

29 September 2025

Great service, friendly team.

28 September 2025

Exceptional Customer service

28 September 2025

Met my requirements

28 September 2025

It was good but concerning that after MOT examination I was advised that I needed 3 new tyres and your sheet showed the 3 no tyres and all the same size. There was 2 front and 1 rear, the car is an X5 so the tyres are different sizes.

28 September 2025

The staff are always helpful and feedback with up to date information. I was pleased to be informed my car had passed its MOT

27 September 2025

Sytner Sunningdale service department was again, as usual, excellent.

27 September 2025

Quick service and received a call stating that my car was ready for collection.

27 September 2025

Very polite and informative

26 September 2025

The job was completed to standard and a full health check was provided for the vehicle. My two issues were the wait time, 2 hours for a 90 min appointment and the fact that the car was washed without asking. The machine washes are not the best !

26 September 2025

Good

25 September 2025

Very good and straightforward when dealing with Sytner

25 September 2025

The health check is appreciated. MOT done efficiently.

24 September 2025

The work was carried out as agreed without any fuss

22 September 2025

Very helpful assistant and prompt attention on arrival.

22 September 2025

More effort should have been made to ensure I didn't incur additional costs from the hire car from LCH - which was not a good experience. I ended up having two different cars because one broke down whilst I was out late one evening with my 7 yo son.

21 September 2025

Dirty windows after valeting.

21 September 2025

Very polite and welcoming staff. I do think some sort of app where you could see latest comments on your vehicle status as it would save a few messages and calls.

20 September 2025

Very satisfied

20 September 2025

Alfie was positive , helpful and customer focused - thank you Alfie

20 September 2025

Always reliable

18 September 2025

As above

17 September 2025

Great turnaround

16 September 2025

Very satisfied, kept me informed and completed work within timeframe

16 September 2025

As above!!

16 September 2025

I was happy with almost all of it apart from what I explained above

16 September 2025

Everything completed on time

16 September 2025

Excellent service

15 September 2025

See above

15 September 2025

See above

14 September 2025

Easy to book. Friendly staff. Kept me updated on service.

14 September 2025

an undertrained technician recommending expensive new tyres which were not needed . ( or possibly he gained a bonus if I had agreed to fit them )

13 September 2025

Too long. I was stood around for an hour waiting for my car to be released. Drove home. Only to find they'd set the wrong mileage on my next service.

13 September 2025

They sorted the problem out quite quick

12 September 2025

Would have been 5 but wasn't washed as machine broken. Knocked off some money though so all good

12 September 2025

I had a slight issue the previous year, but this year I was very happy with the service I got from the team. Thank you

12 September 2025

Car was serviced on time, everything well explained

10 September 2025

As above

10 September 2025

When i attended the service facility in south ascot i was greeted by the car wash guys and they were brilliant, its a pity i cant say the sane about billy burchell definatley not a peoples person

10 September 2025

Issue with seat belt sign is not fixed, going on since long long time now, took so much time and yet to investigate root cause of the issue and fix it.

10 September 2025

Warranty focussed , not customer or brand focussed. Disappointed given long standing BMW / Sytner customer

09 September 2025

Good job as usual

08 September 2025

Everything ran according to plan and I had my car returned in good time. I also found the video of the service extremely useful.

07 September 2025

all ok

06 September 2025

Professional throughout

03 September 2025

From the lovely guy on reception who remembered me from a year ago, through to the service handover by the lady who looked after my car, it was a very smooth experience. The outside cleaning of my car was perhaps a little disappointing.

03 September 2025

Excellent service. Professional and helpful.

02 September 2025

Always consistently high standard

31 August 2025

Billy and all the team was fantastic. The communication was amazing. I can't fault a thing

31 August 2025

On time on budget

30 August 2025

Contact me as PCP coming to an end., Helpful and informative.

29 August 2025

The service itself was fast and efficient. It is confusing that you are titled as Sunningdale when you are in South Ascot.

28 August 2025

Great customer service

28 August 2025

Billy & Alex on Reception were both very helpful and professional

28 August 2025

Good service.

27 August 2025

Very satisfied with the service.

26 August 2025

Everything was explained and I was kept informed of progress

25 August 2025

Very efficient service, only issue was I wasn't given an invoice for the recall work itself for my service history. I asked for one when I came in the next day, message was passed on but I still never got the invoice

24 August 2025

Booked for oil service - 1.5 hour wait - then told need transmission oil - total wait time 3 hours 15 mins - I asked about a loan car and told that I need to book 4-5 weeks in advance as you don't have many cars . I always used to get a loan car !

24 August 2025

I know I'm always going to get a first class service Staff go out of their way to make sure that I'm happy with the service that they have provided

23 August 2025

Staff were polite but the issue 'can't' be fixed which is VERY disappointing for BMW.

23 August 2025

Maya kept me updated with the progress of my car. Excellent communication

22 August 2025

Good communication Problem not fixed and expensive to diagnose nothing

21 August 2025

Knowledgeable staff and work carried out quickly

20 August 2025

Maya was great, communicated with me throughout, and explained things so I understood the problems and what was needed. Did so politely from start to finish.

19 August 2025

Great pre service check in. Warm welcome on arrival and kept informed throughout.

19 August 2025

Professional staff, service on time and as promised. I like the complimentary wash.

18 August 2025

I will never go to a Sytner dealership again - whatever brand of car I have

18 August 2025

Everyone was very helpful

18 August 2025

I am very happy overall with Sytner Sunningdale.

17 August 2025

The service experience was very positive overall. However, if you agree to wash a customer's car, you shouldn't leave water marks that make the car look worse than before washing. From a customer's perspective, it would be fair to refuse to wash the

17 August 2025

Kept in touch throughout by team.

16 August 2025

They kept me informed throughout the day as to how things were going and they fulfilled everything that was required.

12 August 2025

Great service, particularly from Alfie Armes

12 August 2025

Very good communication, my expectations met in all respects. Limited parking space is, however, an issue to address

10 August 2025

Friendly, convenient and easy to deal with.

10 August 2025

first class

09 August 2025

The service centre consultant (Alfie Armes) was very helpful and made every effort to resolve the issues. Communication remained clear and consistent throughout the time they had my car.

09 August 2025

They fixed a small but annoying problem

08 August 2025

Streamless process

08 August 2025

fast

08 August 2025

Very professional I was very well looked after And I am very grateful for the support and help they gave me

07 August 2025

Very satisfied, dealt with professionally and with great courtesy

07 August 2025

Friendly professional and intelligent communication

06 August 2025

They said they where going to follow up regarding warranty and body work queries. Its been just under 2 weeks and I havent heard anything back/been updated at all

04 August 2025

Valet wasn't the best. Carpets hoovered but seats were not.

04 August 2025

Thorough, polite and just a nice experience.

04 August 2025

I knocked a star off because the beverage selection is disappointing

03 August 2025

Finished on time

03 August 2025

Very professional and great service . Always a warm welcome

03 August 2025

Same as previous answer

03 August 2025

Very efficient service from Samantha at Sytner Sunningdale. Routine service was completed as booked, and she arranged for the replacement of a faulty headlamp unit under warranty for me.

02 August 2025

As above

02 August 2025

At first visit tried to charge more for work quoted. Has to provide email, to prove. Adviced work was not uploaded to iDrive a key reason for completion. Required further visit & £400 pounds of unnecessary work to get service loaded to iDrive.

01 August 2025

Will Taylor was very accommodating to investigate my issue and worked hard on my case to align with warranty team to successful completion.

30 July 2025

See above

30 July 2025

Treated with courtesy, very accommodating, and everything was well explained and clear.

29 July 2025

Problem solved

29 July 2025

As before

28 July 2025

Prompt and professional

27 July 2025

Very satisfied

26 July 2025

Efficient & helpful

22 July 2025

VERY SATISFIED. They were professional in every respect: the quality of repair workmanship was superb, the logistics of the repair, loan car etc. was well handled, and our car returned to us looking like its former beautiful self. GREAT TEAM.

21 July 2025

Satisfied with the service however need to provide loan vehicle, I believe the team need to work on it. Previously, there were good coffee and cookies, now they are being cut - so the overall service is getting reduced

21 July 2025

Attention to detail. Also keeping customer informed.

19 July 2025

Good communication car cleaned and ready on time

17 July 2025

My car was blocked

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