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4.5SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
276 ratings and 148 comments received in the last 90 days.
04 June 2025
Well the salesman Bryan West was very knowledgable, and provided super advice to me
23 May 2025
Everything went smoothly
05 May 2025
Our agent was very efficient, tool care of all our queries very promptly.
18 April 2025
Excellent communication No hard selling tactics Advisor Lauren was excellent and looked after me with professional courtesy
02 July 2025
I have t been back to you recently and the state you presented my car to me when I bought it I'd never come back
02 July 2025
The staff were super.
01 July 2025
A job well done
01 July 2025
Satisfaction
01 July 2025
Satisfied job done well
01 July 2025
I'm not keen on your new drop off process. I completed on-line check-in as normal but on arrival I'm now asked for some of the same info. I also have to wait (10 mins) to see a Service Advisor who asks me some of the details already given.
26 June 2025
I did give 5 stars as you very kindly washed car but it needed doing again and hoovering out but in fairness I know you was very busy
26 June 2025
Dont think service engineer could find the root cause of the problems and they were just asking me to change many parts costing over 4 grands without guaranteeing of solving the real problem. It appeared to be hit and trial method.
25 June 2025
The staff are pleasant and helpful.
24 June 2025
Excellent service from start to finish. Great communication from Alfie.
24 June 2025
Very good service
24 June 2025
Very helpful guy on parts counter
24 June 2025
work all completed in a timely fashion and with clear explanation of additional work
24 June 2025
I presented my i3 with a rapid charging problem. My account was perfunctorily dismissed as irrelevant because it wasn't confirmed by fault codes, and the car charged in the workshop. A BP rapid in Crowthorne sometimes will, sometimes won't charge.
24 June 2025
Outstanding service, polite, informative, and efficient
24 June 2025
Work done promptly and to time and kept me informed
24 June 2025
Was kept informed of everything going on
23 June 2025
On time delivery after service.
22 June 2025
MoT and complementary wash undertaken in the time period agreed.
22 June 2025
Very helpful, informative and professional service received.
22 June 2025
Excellent customer care
21 June 2025
Easy and friendly online service booking
21 June 2025
I called in at Sytner and explained that I had checked the battery on my car and it was low on charge.It was the original battery and the car is 13 years old. Will Taylor the service advisor squeezed me in to the schedule and I had the battery.
20 June 2025
They make customer feel important
20 June 2025
Very professional garage
19 June 2025
Overall, the service, planning, and technical communication were well-handled. However, I was disappointed with the interaction I had with the representative. The person was not patient enough to engage in a respectful and clear manner. It's unreason
18 June 2025
In addition, valet cleaning was done poorly falling standards - when raised the concern to agent, the dismissive attitude and lack of accountability were entirely unacceptable!
17 June 2025
I didn't visit Sytner
16 June 2025
As above
16 June 2025
Everything was very flexible and I could drop off and collect the car when it suited me on separate days... Price was acceptable due to reduced labour rate for an older car. Gary was great.
16 June 2025
Simple to book, always great customer service from reception and technicians
16 June 2025
Sytner Sunningdale's service was excellent; they kept me informed every step of the way, and I'm very satisfied
15 June 2025
Very quick service, fair price
14 June 2025
Easy to book with lots of abailable slots. Customer service is excellent.
13 June 2025
As above
13 June 2025
It was good - no surprises
12 June 2025
My car was in because of a safety recall. I was given a courtesy car, free of charge & it was dealt with swiftly & efficiently.
11 June 2025
Communication good
11 June 2025
Sytner Sunningdale service department has ALWAYS been unbelievably helpful and a pleasure to deal with. I would never take our BMWs anywhere else.
11 June 2025
Good service advisor
11 June 2025
Great service as always from the team at ascot bmw
11 June 2025
Satisfied with service given Receptionist very efficient and polite
11 June 2025
Polite and efficient
11 June 2025
I got what I wanted sorted and fixed in a timely manner
08 June 2025
additional work tasks completed at same time
07 June 2025
Reliable , efficient , friendly
07 June 2025
Everything went well. Two trivial observations for improvements. 1. I asked for a chat/quote on two minor scratches. This didn't happen 2. The complementary car wash seemed rushed as both the paintwork and glass were very smeared.
06 June 2025
Good service
06 June 2025
Efficient, professional and friendly
06 June 2025
Colleagues and services were perfect
06 June 2025
As above
05 June 2025
Service was completed well before the estimated timeframe
02 June 2025
Very satisfied
02 June 2025
Answer in above box
29 May 2025
Gary Docherty was amazing as he advised me the issues with the car I was having and this was supposed to take 2 days to repair and needed new tyres to source as special tyres but managed to sort everything the next day
28 May 2025
Service reminder remains in car despite history documenting service been completed.
28 May 2025
The damaged body work and internal panel damage was fixed like new, happy with the outcome after a negative previous visit.
28 May 2025
Your records containing my personal data are error ridden. My name was spelt wrong in your text messages and my email incorrect on the Healthcheck. I suspect these errors have been there for some time, are centrally held and don't reflect this centre
28 May 2025
Mark on car not noticeable prior to MOT. Awaiting to hear fedback on this
24 May 2025
Work carried out to my expectations.
24 May 2025
Good service and excellent customer care.
23 May 2025
Fully serviced cleaned and good communication whilst BMW gad the car.
22 May 2025
Do a good job
21 May 2025
As always, exemplary
21 May 2025
It's always been the go to place for BMW servicing
21 May 2025
Very satisfied with the servicing and car wash
20 May 2025
Well organised and informative
18 May 2025
Timely, efficient and as explained
18 May 2025
Mark kept me informed at every stage and was most professional.
18 May 2025
A nice courtesy car was supplied, and your staff were excellent
17 May 2025
Service was great
16 May 2025
Gary my service advisor is great, gives me updates and keeps me informed every step of the way.
16 May 2025
Their attention to detail. From Maya through to the Service engineer Zaks under car report which was very clear. Often the service engineers race through the underbody report and the audio is not so clear.
13 May 2025
Excellent service from start to finish.
13 May 2025
Happy with service
12 May 2025
Overall the service was good My slight disappointment was that when I called prior to showing up the gentleman who took my details confirmed that tyres were in stock only to be told I had to come two days later as the tyre wasnt in stock
12 May 2025
My expectations where a very expensive bill, but turned out to be a lot cheaper than I thought
12 May 2025
Everyone very polite and helpful especially compared to past experiences.
11 May 2025
As above, all work completed and car cleaned
11 May 2025
Will was very helpful on my service day, he clearly explained what needs to be done, and updated me of the status with regular phone calls.
09 May 2025
I think Maya was good in resolving my concerns raised in (1)
08 May 2025
All round good
07 May 2025
Booked location guidance was poor. Went to Sunningdale to be told it's Ascot and that this happens often. The staff could not provide me a justifiable explanation as to why this oil change was needed and not covered, complimentary wash non existent
07 May 2025
Excellent, effecient service
07 May 2025
No problems. Received information via video on what had been examined ( this is probably a bit over the top)
07 May 2025
It was all really good; very professional, reassuring, courteous, quick, easy.
06 May 2025
Don't like the continual upsale policy and there seemed no urgency to get my car back to me. And was not informed when it was ready
05 May 2025
As above
04 May 2025
No issues
04 May 2025
The team were helpful and polite
04 May 2025
All good really but noticed that the courtesy wash did not get all the brake dust off the wheels i.e. some edges still had brake film untouched. I very much liked the video report which was presented in a clear and concise fashion, very helpful.
03 May 2025
They fitted me in at very short notice and got car through MOT but not sure about the £50 to fit a side light!
03 May 2025
Polite and professional
01 May 2025
i know i will get top service
29 April 2025
They sorted the problem
29 April 2025
Good service
29 April 2025
as above
28 April 2025
Excellent communication and respectful dealings with customers, even those of us driving older cars.
28 April 2025
Very professional and customer focused
28 April 2025
We always try to deal with Gary Docherty and he always give exceptional service. Professional, knowledgable and friendly. The service we get is always as expected from a vehicle standpoint too
26 April 2025
Always helpful and friendly
25 April 2025
As above
24 April 2025
Booking, reminder process. Kept informed well on the day. Liked the video check sent through. Car ready by agrred time
24 April 2025
Why does it take 3.5 hours to do a mot which I can get in any garage in an hour
24 April 2025
Even though it's been a repeat problem with the car, the team are friendly and accommodating.
23 April 2025
Will, the technician, called to introduce himself, gave full breakdown of timings, & car would be washed. Called saying car was ready & 2 notifications raised from MOT. Collected, great handover. Really impressed, car is booked in for brake pads.
23 April 2025
Alfie Armes has been great dealing with my recent requirements. Always gets back to me quick. Is keen to work through issues and get the car cared for. Polite and help-full. Other members of staff i have spoke to are friendly and happy.
22 April 2025
Well organised, completed as asked
21 April 2025
the service was fine, much quicker than it has been previously, the waiting area is always pleasant and clean, the coffee machine is a bonus, the gentleman on reception (who is the best you have ever had in that position) and Maya were both excellent
21 April 2025
All went according to plan
21 April 2025
Quick, efficient and friendly
21 April 2025
Good while you wait service at a reasonable price.
20 April 2025
Very efficient and professional
19 April 2025
When I dropped off the car I was asked to fill in a form with my contact number so I can be updated on the service. I didn't get the update. Instead the number is taken off client records and my husband gets the notification instead.
19 April 2025
Cant fault the service and communication
19 April 2025
Very satisfied. Very good experience.
19 April 2025
Was kept informed whilst you had my car, got a video of an inspection. Very efficient
18 April 2025
The recall done on my car in an hour when they had restricted staff on saturday
18 April 2025
Smooth and personal service Work done plus a vehicle check
17 April 2025
used synter sunningdale many times before this time not great after paying £1,900, could have bought a small second hand car
17 April 2025
Was offered a bit of a discount from the original price due to needing more work done than I thought. Also didn't get charged additional labour which was great.
16 April 2025
Lovely team , very helpful and get the job done
16 April 2025
The service and MOT were done quickly. A problem was identified, BMW dealt with the warranty and the problem was resolved.
15 April 2025
Great service. The service delivered was just not a tick box exercise, thinking about the customer further on.
15 April 2025
Everything went very smoothly and clearly explained. Excellent & thanks to service advisor Will Taylor.
15 April 2025
Service completed earlier than anticipated
14 April 2025
I was given sound advice about my car without any pressure
14 April 2025
Quality of car wash was not great. Looks like it was rushed and dirt was missed on some panels. Inside was not vacuumed.
14 April 2025
Excellent service, polite service advisors and great communications. Car always comes back looking great.
14 April 2025
All good apart from points below in question 3.
14 April 2025
Excellent service and great staff
13 April 2025
So expensive
12 April 2025
Just a service. Nothing to write home about
11 April 2025
Easy booking, quick fix and good communication.
11 April 2025
Excellent service from Sytner Sunningdale. Alfie Armes was brilliant - friendly, professional, and kept me updated throughout. He made the whole process smooth and stress-free. Really happy with the experience and would highly recommend.
11 April 2025
Great service and quick resolution.
11 April 2025
Perfect
11 April 2025
Reception check-in was quick, pleasant, and professional. Service Advisors Gary Docherty and Alfie were knowledgeable, friendly, and informative. The CitNow video made by Harry was a great addition for transparency and piece of mind
11 April 2025
Very pleased
10 April 2025
A persisting panoramic seal failure was dealt with patience and understanding by Sytners of Sunningdale. Gary Docherty of particular note.
10 April 2025
car not cleaned
09 April 2025
Maya and Mark kept me informed of progress
09 April 2025
Had 3 re-calls actioned
09 June 2025
Good service. Friendly people.