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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
485 ratings and 329 comments received in the last 90 days.
08 September 2026
Expected more communication and update from sale to delivery
05 September 2026
Very professional salesperson but felt a bit rushed during handover process (possibly because dashcam was newly released and dealer wifi connection was weak during set-up). Maybe best to avoid 5pm handovers if dealer shuts at 6pm.
02 September 2026
Long term user and friend with BMW Sytner. Staff in sales and services very responsive.
29 August 2026
From my first phone call to the handover of my lovely new car, the communication was great and the whole experience was amazing.
25 August 2026
Amy and the team at Sytner Sunningdale are great, very helpful and friendly. Lovely and accommodating to my 2 year in the showroom too which is a boost!
18 August 2026
Everything was handled well
03 August 2026
Information provided helped us to decide what to do with our existing car. The handover of the new car was made very straightforward and all involved were very helpful, friendly and professional.
29 July 2026
Managing the way the options for new cars is incredibly difficult, and I've ended up with a car that is missing automated tailgate, which I found incredibly useful. I would recommend the centre though.
14 July 2026
Great service and very helpful
08 July 2026
Harry Sherman Top man
08 July 2026
Bryan was helpful, charming and brilliant as usual.
05 July 2026
Relaxed and efficient completion of paperwork and good overview of car features.
03 July 2026
I was in an absolute desperate situation and needed a new car quickly. Amy was absolutely fantastic and managed to tuned it around in 48 hours
03 July 2026
A very focused team to get the car ready
03 July 2026
Harry Sherman handled the sale perfectly.
03 July 2026
Amy was very professional and a joy to deal with!
03 July 2026
My sales person was outstanding and would 100% recommend him to anyone that wants a BMW
26 June 2026
Harry and Blossom have been fantastic in their approach towards us and through the entire journey from my first visit to the final delivery of the car.
24 June 2026
Hassle free purchase experience. No pressure at all from the sales rep Amy Newell. Kept me informed at all times about the status of my car
10 September 2026
Excellent service
10 September 2026
I've said it before and I'll say it again. The service is not just about the car, it's about the complete journey from booking to collection. The guys at Sytner have nailed customer service, and that need to be feed back to them.
10 September 2026
The MOT whilst I waited was done quickly and efficiently and I was looked after superbly by Gary Docherty (as usual!(.
09 September 2026
Good communication on service
09 September 2026
Work was completed quickly and thoroughly
09 September 2026
Communication is very good and was happy with the work carried out. Appreciated my car being collected and returned as I would not have been able to bring it myself!
09 September 2026
Great service. Maya our service advisor kept us informed at all stages of the MOT.
09 September 2026
Efficiency and reliability
09 September 2026
Superbly organised and good communication throughout. Timely and efficient. On returning home I found a small scuff on the alloy wheel where they changed a tyre. This was disappointing.
08 September 2026
Good comms. Work done on time. Great video helped me understand state of my car.
08 September 2026
everything done quickly and efficiently
08 September 2026
Excellent service Maybe Receptionists can smiling a bit
08 September 2026
Great friendly service
08 September 2026
I wanted to have answered just Completely satisfied. Everything done well and done quickly. Staff courteous at all times.
05 September 2026
Frequent calls to update on car status
04 September 2026
I have always received excellent service when attending this centre
04 September 2026
My car was done on a record time and washed cleaned as well. Staff professionalism and great customers service.
03 September 2026
No issues with the work on the brakes, and a clean car afterwards
03 September 2026
Satisfies overall
03 September 2026
Service was done on time and the advisor was keeping me updated.
03 September 2026
Excellent service but I wasn't told how much it would cost in advance.
03 September 2026
Samanthavwasvextremely helpful and mostbfriendly
02 September 2026
Good efficient service.
02 September 2026
Good service.
02 September 2026
Very helpful before the appointment and good waiting environment but it took about 4 times longer than I was told to expect.
02 September 2026
Service requirements agreed on reception and completed as required within the advised timescale.
02 September 2026
Courteous, friendly and efficient
02 September 2026
Excellent service
01 September 2026
From check in to departure I was looked after and kept updated about my airbag check.
01 September 2026
Your representative Will Taylor kept me informed re the progress of the service and MOT.
01 September 2026
Very friendly, communicative and efficient
01 September 2026
They were excellent at communicating what was happening to the car and giving exact pricing of the costs as they changed.
01 September 2026
Very easy to contact and talk to
01 September 2026
Difficult to reach a person when calling is the single honest gripe.
31 August 2026
Excellent service, communications and explanations of each step.
31 August 2026
Prompt and friendly attention to all matters.
31 August 2026
Quick and easy to book it in and completion
31 August 2026
Repairs carried out successfully
31 August 2026
to put the appointment was very easy I couldn't ask for more brilliant service. Will advise all my friends to use Bmw.
31 August 2026
Efficient service .
30 August 2026
Billy is such a good asset to your company
30 August 2026
The map update didn't work and removed the European maps which was needed as we were going to Europe
30 August 2026
No specific reason other than consistently good service. Callum Glover was excellent at keeping me informed throughout and was very communicative and helpful. Alex on reception was, as always, friendly, welcoming and a pleasure to deal with. There se
30 August 2026
Prompt service, carried out well, excellent communication and friendly staff
30 August 2026
I was experiencing a fault with the Safety Camera App which operated intermittently. Sytner diagnosed the issue and updated the software.
30 August 2026
Generally happy except for overall cost
30 August 2026
Basically all good which is a good thing.
30 August 2026
Will as individual was great. BMW themselves leave a lot to be desired
29 August 2026
It was on time and efficient. Callum was very professional in describing the findings.
29 August 2026
Gary the engineer did a fantastic job with my car service I would highly recommend BMW ascot
29 August 2026
Customer service was spot on from start to finish
27 August 2026
Replacement tyre took much longer than I thought it would. As I was paying I was told the car would need further work on the pressure sensor. At no point during the time I waited was I told this.
27 August 2026
Unfortunately the MOT photo verification system went down, out of BMW control. However a taxi was ordered for me to get to an important appointment. The service provided was excellent
27 August 2026
Samantha was amazing. Keeping me in the loop during the entire process and reassuring regarding issues like the loan car and quotes for jobs needed.
26 August 2026
Billy was really helpful
26 August 2026
Easy booking process - though I did not receive anything confirming my initial booking was successful resulting in me making a second booking. Excellent service upon checking in, sorting out things even though I had forgotten to bring certain items w
26 August 2026
Get service and lovely environment to wait in as well as great customer service
26 August 2026
So smooth, easy process start to finish, was extremely impressed with service level
26 August 2026
Very helpful employees who dealt with a couple of minor issues fast and efficiently including arranging a second visit to replace filters.
26 August 2026
They were on time and mot and service were done as requested. I did not get a video of the service though like I got last year
26 August 2026
Very good personal handling and follow up.
26 August 2026
This team was great, so easy to deal with and clear.
26 August 2026
Very good bodywork repair done, looks perfect.
26 August 2026
Service carried out to the usual high standard and the vehicle was ready at the time advised
26 August 2026
It took some time and chasing for you to deal with the issues we reported that occurred on day one in the new car. The work has not been fully completed. We have had no response to our emails or complaint.
26 August 2026
After being ignored on whattsapp, john contacted me and redeemed Sytner, had an amazing courtesy car, which I really appreciate and enjoyed. My bodywork is excellent, very pleased. Some texts during the work were still not responded to though.
25 August 2026
The attention to detail wasn't great. My name was spelt incorrectly.
25 August 2026
My job was fone in the time estimated snd my car returned to me cleaned and with a short report on the state of the. Ar. All very efficient and businesslike
25 August 2026
Sytner Dealer service has received this score as they needed 3 separate attempts (April to August 26) to diagnose an Aircon fault. BMW Customer Service / Head Office would receive a score of 0 as the warranty offer was completely unacceptable.
25 August 2026
Very helpful staff Samantha kept me informed at all stages of the service and repair Very happy with the service Thanks Sam
24 August 2026
Booked my car in for boot lid replacement switch, was initially told I would be emailed to confirm booking & estimate for repairs but contacted BMW 2 days prior with no contact, quoted £288 which l challenged as being bit high, received email confirm
24 August 2026
Everything taken care of
24 August 2026
Billy looked after me really well and kept me informed throughout the time I was at the dealership. I was offered and provided with complimentary coffee and the overall environment was very clean and comfortable.
24 August 2026
Friendly professional staff who cares about the customer
24 August 2026
My vehicle was completed and ready within 45mins versus the expected waiting time suggesting 2hrs. Driver airbag replaced, car washed and hoovered. An exceptional service!
24 August 2026
Very helpful team as always. The fault is intermittent and the team were very helpful in terms of how we progress.
24 August 2026
Friendly, welcoming, professional
23 August 2026
great environment, great people, friendly helpful
23 August 2026
Great service from staff due to a safety recall on the airbag. Booked in with no problems, and all carried out seamlessly..
23 August 2026
Hi Will.Taylor was my service advisor is 1st class. I didn't even realise that he had arranged a loan car for the day . I have been coming to sytner ascot since 2015 bought 1st m4 ,service team 1st class ,John also from SA ,front desk included.
23 August 2026
Another faultless customer experience from the concierge who is just irreplaceable in my opinion. He is always very welcoming, polite and friendly without being over familiar.Samantha in after sales was her usual brilliant self and again, faultless.
23 August 2026
A great job well done. Hassle free thriughout
22 August 2026
Service was seamless. Kept ingormed oof progress while I waited.
20 August 2026
Did what I asked and paid for
19 August 2026
Car was not cleaned properly after service.
19 August 2026
This is not a reflection on Callum who was my Serivce advisor- It's about 33 years of loyalty to the brand not meaning anything- .
19 August 2026
Will Taylor is a star
19 August 2026
Easy to book with clear visibility of what service is required and price.
19 August 2026
Helpful staff, car cleaned before pickup
19 August 2026
Nice communication on WhatsApp and good updates generally.
19 August 2026
The service and communication were all good. Only slight disappointment was that my car was not vacuumed inside at all.
18 August 2026
prompt and polite service
18 August 2026
Friendly efficient service
18 August 2026
Absolutely first class
18 August 2026
They identified the fault on my i3, and fixed it.
18 August 2026
Advisor Will kept me up to date about progress of the service and everything was completed as agreed.
18 August 2026
Happy with service and satisfied
18 August 2026
Professional as always
17 August 2026
Good inspection and prompt follow-up with repair.
17 August 2026
Good service
17 August 2026
Good communication and very pleasant staff
17 August 2026
Maya was excellent. Very good at her job!
17 August 2026
Was asked to come early (8:30) and had to wait until lunch time, just to change four tires (day 2).
17 August 2026
Great service and kept up to date
16 August 2026
Customer service is excellent
16 August 2026
Such a great service from Maya especially keeping me posted about the ongoing repair of my car and also arranging the delivery of my bmw all the way to Bournemouth. I would definitely recommend them, unfortunately they are not local.
14 August 2026
Give me slot according to my needs and requirements.
14 August 2026
Sorted out the issue on first visit. Samantha is a super woman. Very efficient and owns the issue. Plus she managed to get my goodwill claim approved.
13 August 2026
Be cause it took it took 8hrs for a mot and break fluid change when i looked at my bill they never started on it till 340pm lost my car for the whole day
13 August 2026
Excellent customer care and vehicle service. Kindly returned the vehicle to my home.
13 August 2026
Everything went as expected, car was cleaned and ready to be collected as arranged
13 August 2026
Maya was friendly, pleasant to deal with and kept me updated on my car repairs throughout. Her customer service skills are exceptional and she went above and beyond - I'm a very happy customer, thank you Maya for the great service!
12 August 2026
Booking in was hassle free after being met by very polite and welcoming colleague. Car was ready for collection at agreed time and again handover was both friendly and pleasant. Liked the video check.
12 August 2026
After booking in did not see any one till i was told the car was ready and this didn't tie in with the progress schedule.Then i was told that they couldn't open the bonnet to complete the walk round check.
12 August 2026
The service carried out and general customer service great. Just a but disappointed with the cleaning of the car, seemed like it was rushed and didnt feel fresh. Water marks all over the car and windows, hoover looked very rushed also
12 August 2026
I did not visit Syntners, it was my Father. Unfortunately you have contacted the wrong person.
11 August 2026
Billy burchell is excellent, but its BMW electronic car programe can't be changed , BMW design fault?
11 August 2026
Overall good service.
11 August 2026
Service completed satisfactory
11 August 2026
After a little bit of trouble booking via the messaging service, my appt was booked within 48hours
11 August 2026
Very efficient, professional service
10 August 2026
The Service Centre kept me informed throughout and I really like the new WhatsApp chat feature that Maya my service agent was using.
09 August 2026
Good communication from Billy. Good check in process. Disappointing that the service resulted in further damage which requires remediation.
08 August 2026
Good availability, excellent communication, easy to deal with via WhatsApp (which suited me). When something didn't quite go to plan they were upfront about it and solved the problem by delivering the car back to me. Pricing reasonable as well.
07 August 2026
You kept me informed how the car how the car was progressing I was happy with the service
06 August 2026
Fast efficient friendly service
06 August 2026
Easy to book - professional and courteous service
06 August 2026
Very polite and prefessional service with good communication as the work was done. My only criticism is that it was not easy to call the service centre and bodyshop to arrange the appointment.
05 August 2026
Samantha was truly excellent-extremely helpful and responsive, talking me through potentially opaque pricing and technical information and keeping me up to date on all aspects of the complex work required, ensuring I got the car back promptly.
05 August 2026
The appointment went as expected
05 August 2026
Very professional service provided. Billy was polite and informative and very helpful. An exemplary employee.
05 August 2026
My wife asked for Billy Birchill. However Will dealt with her via text and she wasn't happy with service. Alex on reception was equally shocked ar the way she was treated
04 August 2026
Usual good service, but I did have to wait quite a while for the paperwork to appear after the work was complete.
03 August 2026
Advisor kept me informed through out the day, work came in slightly cheaper than quoted and car returned cleaned and hoovered.
03 August 2026
Staff were great but your auto system was sending the incorrect time so I had to ring again to confirm with a person.
03 August 2026
Excellent service
03 August 2026
I was given a very friendly welcome
03 August 2026
I was promised after service Samantha Hall would email me so that I could do further correspondence but I didn't receive any email. So I tried calling but no response either. My dashboard isn't updated with latest service date HT65NPD BMW X1
02 August 2026
Pre work fully explained by Maya. Checked in well and offered a drink.
02 August 2026
We have over 45 years dealing with you.
02 August 2026
Customer service is always excellent, very reliable and impeccable service
02 August 2026
A 25 year-old 2001 BMW 330Ci was brought in for investigation and diagnostics analysis for a parasitic drain of the battery indicating a probable 'shorting' event. It was traced to the navigation/GPS control unit and this was not a simple exercise...
02 August 2026
Always good service thank you
31 July 2026
Very helpful
31 July 2026
Good service very helpful good communication and issues resolved
31 July 2026
The Service Advisor was very informative all through the service.
31 July 2026
The care was prompt, thorough and helpful
30 July 2026
Too expensive and did not valet car properly.
30 July 2026
Work completed satisfactorily with speed and efficiency. Billy Burchell wa the Service advisor
30 July 2026
So difficult to book my car in. Went on 'phone automated service. Selected WhatsApp - got nothing. Did it again selected on-line (
30 July 2026
Ptofessional, Friendly. Efficient.
30 July 2026
First class service and very informative
29 July 2026
My service advisor Callum Glover seemed knowledgeable and competent, and he was friendly and helpful while dealing with me.
29 July 2026
Initial lack of support for a loan vehicle was poor. Took a lot of effort to be secured one. Was clear BMW would do in good will so therefore odd to wait so long. Was then disappointing to have to return car after getting back.
28 July 2026
Service was friendly and efficient
28 July 2026
Pleasant staff and good time keeping
28 July 2026
Managed to squeeze in extra work. Job took longer but Sam managed me well
28 July 2026
first video check went missing
28 July 2026
Kept informed all the time
27 July 2026
Maya was superb. She managed to obtain the parts quickly and kept me advised of developments.
27 July 2026
after a service and Mot I experienced a drive train fault when I was trying to sell the car. Samantha Taylor was very helpful to get my car back in asap and rectified. The only ? in my head was the loose sensor caused by the service on 13/7...
26 July 2026
Got the job done
26 July 2026
Prompt, efficient and friendly service
26 July 2026
Faultless experience.
26 July 2026
Prompt response, courteous team members, everything delivered as expected.
24 July 2026
They made you feel welcomed from the minute you walk in the door to when you leave
24 July 2026
Always a good service, waiting area is clean and pleasant
24 July 2026
The team are very welcoming and polite and person in charge of my vehicle Samantha hall is kind and very helpful with the tyres that I have query about.
22 July 2026
Very good service as always.
22 July 2026
All good, although had to ask for fuel tank to be filled to level when car was left with you
22 July 2026
Very happy with the service as always . It's efficient and staff are skilled and knowledgable. I get updated during the service via online app and the job carried out is explained to me as well in person .
22 July 2026
Excellent service from start to finish. The team was professional, friendly, and kept me informed throughout. The work was completed on time and to a high standard, making the whole experience straightforward and hassle-free.
22 July 2026
Very efficient
22 July 2026
No updates were provided so we could not confirm if the car was ready for collection on Friday afternoon so were stuck without a car until Saturday
22 July 2026
Waited too long (5 hours) for an MOT and software update. With no communication from the team letting me know the progress. Also didn't fix the issue.
21 July 2026
Helpful team
20 July 2026
Everything was done really well except the "autos" were turned off eg lights; wipers and autohold. I discovered the latter when parking and the car moved.
20 July 2026
I was unfortunately without my new BMW 840 for two months only one month after purchase. However in all of this the individual service from Will Taylor at Sunningdale and Laura Parker in Tamworth (from whom I purchased the car) was excellent.
20 July 2026
Good contact and communication
20 July 2026
Easy drop off, work done on time.
20 July 2026
Kept me informed and wait to a realistic minimum
20 July 2026
Great service
19 July 2026
Car returned with warning light to say all 4 tyres are below pressure which should have been part of service check. Poorly cleaned & now our boot door is not working & will have to be returned to be looked at.
19 July 2026
The info, advice, and support that I received from BMW Sytner staff members Marius Ilas and Alex (Receptionist) when booking the work was amazing and abundantly above expectations. They made everything so easy and made me feel valued and respected.
19 July 2026
It was a nice temperature given the heatwave outside, clean & pleasant to sit while I waited for my car. Will was very attentive, explained everything clearly, offered me a drink while I waited & my car was valeted
18 July 2026
It took over a week to get in contact with them to book an MOT retest. I had to drive there at 8am to speak to someone in person to book it in
18 July 2026
Service mot and drive issue all sorted in one sitting,,,very good Also if discounts are given on older cars making service competitive. I would prefer dealer work than say independent But cost of living crisis biting hard
17 July 2026
Very easy to book Straightforward to use Good communication all day from Samantha Car returned on time, clean and shiny
16 July 2026
I came to you with a problem which I tried to resolve at Group 1 Farnborough, they did not diagnose the problem, but they did say I needed to replace a cracked wheel. They said it should be fine for an MOT, but you said the tyre also needs replacing.
16 July 2026
Kian who served me was amazing Very helpful and kept me updated and even recommended a second car when the one I wanted wasn't available Top class customer service
15 July 2026
Greeted nicely on arrival - the whole process was quick and easy, just handed over the keys and collected later in the day without any fuss either.
15 July 2026
Communication is good, kept up to date with process and repairs
15 July 2026
Booked online and ticked for the complimentary vacuum and wash, but this wasn't carried out and/or communicated that it wouldn't happen.
15 July 2026
Professional and efficient
14 July 2026
Great Service, straight forward, loan car provided. Easy to deal with.
14 July 2026
It's always an enjoyable experience. Apart from the bill! ?? It starts with the meet and greet at reception with your very charming gentleman.
14 July 2026
The service was performed in good time and the job needed was addressed in a professional manner.
14 July 2026
Just excellent service
14 July 2026
Easy to get a prompt appointment. Check in was easy, communication was good once I was hooked up with a Service Manager (Gary). Work was carried out to usual high levels and car was returned nicely valeted inside and out.
14 July 2026
I waited for my car so it was nice to be able to watch Wimbledon while I waited and have a few coffees Very pleasant indeed.
14 July 2026
Its fast approach to help for the repair by the nice reception. Caring for the reminder beforehand by the service advisor. The work is excellent. The cost is cheaper than the estimated price as it finished fast.
13 July 2026
I have always been very happy and complementary about the service that I receive at Syntner, Ascot. On this occasion a prompt check in and a discussion about what I required. Work completed mid afternoon and car collected. Car valet ted. Excellent.
13 July 2026
Staff very pleasant and informed. Good communication regarding necessary work to be undertaken.
13 July 2026
Was just a great service
13 July 2026
Work completed in the time I was promised, informed regularly of progress
13 July 2026
Friendly welcome at reception and advised to sit while my car was serviced. Had free coffee while I relaxed and read a newspaper. Car service comp within 2 hours. Car was also washed and hoovered out. Thank you.
13 July 2026
All issues were resolved and I was kept up to date with progress. I was greeted well and seen quickly.
13 July 2026
Everyone did what was expected.
13 July 2026
Easy to book in car at short notice. MOT and brake fluid change done ahead of time. Billy Burchell was helpful and professional.
13 July 2026
Service itself was fine, but cleaning was poor, the loan car was unavailable despite a £2,000 screen quote, communication via phone/WhatsApp was terrible, and my appointment was wasted.
12 July 2026
Wasn't kept informed, just dropped my car off and waiting for the service to be complete. Wasn't informed about the coffee machine or water - I saw other customers using the facilities. The service itself was good though.
12 July 2026
The problem has not been resolved. Once I have the time, I will be contacting the centre again to investigate further.
12 July 2026
I was so impressed with the service from beginning to end. Courtesy was so efficient and I actually was very pleased with my visit and professionalism from your staff. Thank you. Mrs Edna Evans
12 July 2026
Check in was easy, able to track progress through app, kept to time, bill was lower than quoted, friendly staff.
12 July 2026
It was fine but my pick up time was pushed back due to delays with car washing.
12 July 2026
Generally all went well, but repair took two days rather than the discussed one day. Also, VHC came back fully clear/all green although side panel of driver seat with seat co teils had clearly broken off.
12 July 2026
excellent communication
12 July 2026
Extremely good and efficient service throughout. Thank you.
12 July 2026
Excellent, as always
11 July 2026
SCAM - AVOID: I paid £300 to get my pressure sensors fixed, they didn't fix it, contacted them & had no message from them since.
11 July 2026
Friendly, professional service
10 July 2026
Great service as always
10 July 2026
Love how I am treated at BMW it's absolutely amazing and very informative
10 July 2026
Branch actually sorted my issue, extremely smooth, helpful, patient and honest. Billy in Service was great!
10 July 2026
I couldn't be any happier than having such excellent service and dealing with helpful people.
10 July 2026
Service was as discussed and to time schedule. Service liaison person was polite and kept me informed of work.
09 July 2026
Always efficient
09 July 2026
Service was fine and video great but car was put in at 8.15 and not available for pick up until after 5 when i have been able to collect much earlier in the past so that was inconvenient. Perhaps have two slots - morning and pm drop off and collect ?
09 July 2026
Overall good. My expectation had been set that the car would be ready sooner than it was. Apart from that I was warmly welcomed and treated with respect and courtesy. Thank you.
09 July 2026
Helpful and professional.
08 July 2026
Actual service experience was good. Work carried out quickly. The booking system is not good at the moment but I understand it is in the process of being changed
08 July 2026
Excellent service and communications to keep me updated and faster check in than it had been in the past
08 July 2026
You used to be greeted by your service representative. You would be given a likely finishing time. You used to get a video sent showing you car. Instead I got a link to track my card that didn't work and had to chase the timing for collection.
07 July 2026
Excellent communication before and during the service
07 July 2026
Alex on reception is always ready to give us a warm greeting and look after us . Billy was polite and helpful with handling the car .
07 July 2026
Billy's customer service level is excellent. He made sure that he understood my situation and got me the service which was just brilliant. Thanks Billy.
07 July 2026
Friendly and efficient service
07 July 2026
Service was carried out in a timely fashion with little waiting around. Good communication
07 July 2026
Great service received from all the team I interacted with at the time. I was kept aware of the work progress and my car was returned without unnecessary delay.
07 July 2026
Long term customer if I was unhappy I wouldn't come back
07 July 2026
Everyone we spoke to was very helpful, informative and provided a great service.
07 July 2026
It all went smoothly from booking to collecting my car. Maya kept me up to date as did the Whats App
07 July 2026
Excellent communication and good, reliable service. I always prefer going to Sytner than a more independent workshop.
06 July 2026
Fairly satisfy with the outcome, but not the overall experience. Also, when cleaning the car, the person doing it scratches the dashboard/iDrive screen.
06 July 2026
Service rep and service technician were clear on what need repair.
06 July 2026
Efficient, reassuring and friendly, again. Thanks
06 July 2026
Organised and effecient
06 July 2026
I had a very good service until I was returning from London late evening when I realised that BMW has switched my headlights off when they carried MOT and service on my car! Cars were flashing me on M25. Leave them as they were.this is the 2nd time
06 July 2026
The service experience was excellent. Maya was very helpful and explained the service needs of my vehicle.
06 July 2026
Service was made quickly and the car was returned within the agreed time
05 July 2026
The centre was a pleasant place to visit.
05 July 2026
The experience from especially reception to advisors and engineers is always positive
05 July 2026
Polite good service and sorted the car quickly and efficiently.
04 July 2026
The organisation (of oil service, tyres replaced & wheels refurbished) by Adam (Smeeth) whilst I was on holiday was seamless & a high standard of professionalism
04 July 2026
The car showed a SOS call failure warning light - which was fixed to my complete satisfaction. However, everytime my car goes for service it comes back with either the radio stations wiped or as in this case the BMW widgets are no longer available.
03 July 2026
Tracing an oil leak is often a very tricky task. Well done to the team
03 July 2026
Very satisfied! Everything was efficient, the communication was friendly, and everything was explained clearly. A special thank you to Maya Longmire for all her help and support. Great service!
03 July 2026
Car vaccume has not done despite asking them to clean my car properly
03 July 2026
Good reception on arrival.
03 July 2026
Repair successful.
02 July 2026
Efficient service
02 July 2026
I didn't visit - I merely dropped my son off to collect his car
01 July 2026
Polite and prompt service.
01 July 2026
Good communication before and during the service.
01 July 2026
This is my wife's email so please could you get mine right which is doug@murzell.com
01 July 2026
Quick, efficient and good communication
01 July 2026
A very profesional and friendly service, im very happy with the outcome.
01 July 2026
Five stars given as the whole experience went smoothly.
01 July 2026
The check-in was quick, and I was told who was going to take care of the car. I was kept abreast of developments and when I arrived to collect the car, I was explained what the issue was and that it had been resolved: courteous and professional.
01 July 2026
Car wash came out covered in water marks as I am a person who cleans his car constantly i was very disappointed cosmetic tasks are important.
01 July 2026
It is not the same as before. Previously my car was returned to me and it was pristine clean which I appreciated. This time, my car was returned as how it was picked up. No extra effort as before.
01 July 2026
I wasn't too happy that my dash cam was disconnected and left disconnected, unless I saw the lead I wouldn't have known.
01 July 2026
Car dropped off the night before but not touched until 4pm next day. Could have made getting to pick the car up an issue with traffic
01 July 2026
The service itself and support during the service were good The booking process was appalling. Absolutely terrible. Happy to discuss
01 July 2026
What is the point in making a booking and giving specific instructions when they are ignored? Sytner is so focussed on high turnaround scheduled services that they don't actually listen. At least it creates opportunities for non-BMW services centres
01 July 2026
Service not quite as good as it could be. Understanding of the problem was not accurate.
01 July 2026
my experience from welcome, to coffee, work done, courtesy car and even reception room temperature on a hot day were exceptional.
30 June 2026
Dropping off our BMW M135 was smooth, with a friendly welcome and clear parking. Reception arranged a taxi home when no drivers were free. The car was returned later, though one part couldn't be fitted. Will Taylor kept me fully updated throughout.
29 June 2026
The service reception manager managed my request for an urgent repair and took the car in as we were going away
29 June 2026
Fast, friendly and efficient
28 June 2026
Friendly people but very busy and little time to discuss
28 June 2026
Alex and Samatha very polite and helpful Hope I didn't get the names wrong
28 June 2026
My car passed but I feel a strange 'bouncing' like turbulence on a plane.
28 June 2026
Booking in was easy on the phone. I couldn't do via the bmw app which would have been easier. The service took longer than expected due to congestion with the valet of the vehicle. 3h for a basic service is a long time to be in the waiting area!
28 June 2026
I liked the regular updates and progress. I was shocked zt the cost of the work that needed to be done but was informed at all times.
27 June 2026
The link took ages to update after dropping car off at 0900
27 June 2026
Service advisor kept me fully informed throughout with excellent timings and responses. No quibbling on warranty work. Repair completed to high standard (so far). To top it all car cleaned. Very good experience.
25 June 2026
Quick and professional service
24 June 2026
Always good polite service and price is equivalent to non BMW service centres so why wouldn't you choose the main dealer! This service centre for BMW matches the quality of the car, genuinely another level.
23 June 2026
2.5 hours seems a long time to wait for an MOT compared to the garage I usually take my car. Happy with the service otherwise. Thank you.
23 June 2026
Great service and communications through the whole process
23 June 2026
BMW Service prices are far too expensive for what they are, I had to pay over £600 for probably less than £100 worth of Oil and Filter. The total work time for this was probably an our or less.
23 June 2026
Well looked after by the staff who were very helpful. Good facilities to use whilst the car was being serviced and within the estimated time.
23 June 2026
3 star as the wash and valet was very bad - the boot liner was not even taken out and shaken. No vacuuming in the back at all.
23 June 2026
Booked for while you wait, kept informed via the link provided
23 June 2026
It was only a compulsory recall
23 June 2026
All work satisfactorily performed but the courtesy valet did not vacuum the boot.
23 June 2026
Sytner Ascot has been looking after me for a number of years & I have always experienced exceptional courtesy & car with my car
23 June 2026
Always exelant service
23 June 2026
efficient ,personal touch ,made me a coffee, washed car and parked it by the front door as I have limited mobility
23 June 2026
The centre made every effort to get the car completed in the time frame requested which was very much appreciated
22 June 2026
But if a hiccup to begin with as the main issue was missed but that was resolved thereafter
22 June 2026
The reception greeting was warm, polite and efficient.
18 June 2026
Efficient communication through the time the car was in the garage. Free wash inside and out. Recall issue fixed.
18 June 2026
I asked for a valuation to be done on my car but even after a phone call you haven't sent one. The mechanic said it was valued and you would email it to me after a couple of days. I haven't heard anything
17 June 2026
The appointment itself was quick and straightforward. However, I was presented with a bill at the end despite having an active service plan. Once I brought this to their attention, the matter was corrected immediately.
17 June 2026
Overall everything was satisfactory
17 June 2026
MOT done
Response from Sytner Sunningdale
Samantha
17 June 2026
Very professional
FIND Sytner Sunningdale BMW
Address
- London Road, Sunningdale, Berkshire, SL5 0EX
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01344 630 400
Bracknell as well as surrounding areas including Chertsey, Wokingham, Egham and Ascot
Address
- Lyndhurst Road, South Ascot, Berkshire, SL5 9ED
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01344 630 400
Bracknell as well as surrounding areas including Chertsey, Wokingham, Egham and Ascot
Address
- London Road, Sunningdale, Berkshire, SL5 0EX
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01344 630 400
Bracknell as well as surrounding areas including Chertsey, Wokingham, Egham and Ascot
10 September 2026
The showroom in Sunningdale was always a pleasure to visit. All the personnel were welcoming, efficient and knowledgeable. Blossom and Charlie were particularly attentive and charming and both worked hard to make sure our needs were satisfied.