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I requested a check on corrosion on wheels and was assured there was no problem but I can still see a problem
great courtesy car and work done to our car was top rate
Everything explained well and plan agreed
The score of 100% satisfaction is given because of the maintenance of high quality of service (Oil change and clean car).
Always efficient, professional and polite
The problem was fixed but this was the second time it had been in for the same problem and because it wasn't done first time round I had a week unable to use my boot. This was a problem as I have 2 dogs.
I waited while the service & MOT were carried out and the car ready before well before the time I was originally given.
As above, car not fixed on fist visit for minor, but annoying fault, and time taken to book from phone call. Helpful service staff, but they need to know the full story.
See above and the lack of update on repair progress after ' my service manager' went on holiday
Easy to arrange. Warm welcome. Car done promptly and returned nicely cleaned.
For all reasons mentioned in the previous question. I also received a service call after asking about my experience and when I was listened to the lady said my poor experience would prompt a Manager to call me but they didn't.
No call during the day on progress, had to wait 1hour in reception with no expected completion time, and subsequent to the service I have a low coolant light requesting me to top up the coolant !
See question 1. I was phoned for feedback and told I would be contacted but no one bothered. I said it would be nice for rear wash to be checked but obviously they wanted me to check it in again for £100 charge. Obvious what fault is just needed quot
The personal service and ability to actually speak to someone. Special thanks to Diane Carpenter for making all the arrangements and keeping us advised throughout the process! She is a complete super star!
Totally satisfied. Great service from beginning to end.
Super service by all touch points involved
My car was damaged again whilst in their care
I have tried at a number of visits to get you to change the name on my record to mine rather than my husbands. At this visit I tried again, the person I spoke to had the impertinence to suggest that my husband paid for it. This is not true.
I thought when I booked the service my car was due for an oil change but apparently this was not the case. I would have preferred to have been told this when I booked the appointment.
The work was carried out on time while we waited. Maybe a warning that some of the switches may not be in the same position on return. Lighting for instance.
Staff at the Ascot servicing centre were polite, friendly and knowledgeable
The manager and staff are welcoming and knowledgeable and nothing is to much
Friendly service and comfortable waiting area. Followed through on exactly what they said they would do.
Despite you performing an expensive repair under warranty without any quibbling, it did not actually fix the underlying problem which still exists. I was offered a wash & valet twice which I accepted, but it was not done.
Richard Jackson and his team at Sytner Sunningdale look after me very well. My car was serviced whilst I waited and was given a very good clean.
Service requirements completed in fast timeframe and car handed back following complimentary clean.
It is a shame that the car parking is a bit of a problem
The staff were extremely helpful, not very common in some companies these days.
Very satisfied with the overall service I received, the car is working nicely, the agent was kind and helpful. Yet, I did ask a sales agent to fix a day to discuss foptions ahead of the end of my lease contract, but had no answer yet.
Everything dealt with very professionally
Service advisor couldn't be bothered to explain what had been done to the car which was in for 2 days and sent someone who didn't have any information to hand car back with no report
Told initially I needed new brake pads - then they came out to say that they had stripped them and they were ok for another few thousand miles...
I was well looked after by great people and not exploited on charges
Highly efficient and courteous service throughout from booking to service visit.
the service took 3 hours long
The reasons are set out in the previous answer. My wife and I are made welcome by Justine, the sales lady we always deal with, and she makes the purchasing of an expensive car like the new model X5 completely painless!
I received a good quality of service from the people at Sytner
Friendly and helpful staff
So far so good with my car, it came out feeling like it was a new car. Matt who was looking after me, was very caring and understood how to deal with an elderly woman who needed detailed explanation to everything!
After having a service which stated fluids would be topped up found that my oil wasn't and then having to haggle with the service staff for a free bottle of oil which i then had to top up my self
after 2 phone calls prior to service told it was a minor one and could wait. upon arrival then told sorry it was a major one and would be at least 3 hours.had to then try and get a lift home no help offered.
I dropped off the car, they found the problem and told me about a recall notice on the car -- then they fixed it all.
She was efficient dealing with the car.
Mark from the service department was great
I bought my 5 Series in for a service recently, Gary went above and beyond for me more than he can even know at a really hard time for me. He is a credit to your business.
Managed to do the work whilst I waited, able to work as they have wifi extremely useful. nice friendly atmosphere, a chance to have a coffee. Carried out efficiently.
Staff were friendly and polite. The employee dealing with my car seemed over worked , technician left a tool under my bonnet I accept it happens no damage done, Interior/seats were wet from car wash, by this point I couldn't be bothered to go back in
The help your staff gave on my recent visit waa excellent and much appreciated
Didn't carry out the work I listed and gave the car back with the fault lamp still on.
it was a full service which I wasn't expecting, I thought the service was overpriced. I get that its genuine parts but full retail price for items such as oil is excessive given you buy it in bulk. the labour also seemed high for the duration of wor
Considerate staff and above all they are honest.
Courteous and clear on pricing and timings. One star lost for waiting around for staff when I picked up the car.
5* Customer service
Considering BMW is a premium brand you should deliver the same level of service but that's not what you get. Every time I've been to the service department I've been made to feel like an inconvenience and the whole process was purely transactional.
Rude member of staff I dealt with. The price quoted by online booking was not honored! I had to let them know and asked to speak to service manager to reduce it to the level I was quoted by your online booking. No video was sent to email?
Danny & team did a brilliant job. Car looks like new and I'm sure there was lots of behind the scenes calls and work involved to agree with Autoglym on fixing the situation. Well done and thank you guys. You really stepped up to the plate!
First rate customer service
Price for service was not the same as on the website
No extra maintenance was required during this major service which demonstrates the solid and reliable side of the car. The car was cleaned and even the tyre pressures topped up. Engineer explained all work done on a 1-1 basis.
Problems within the last couple of years, gave them another chance, still issues
Work done quickly and efficiently and they went out of their way help when I had problems with the booked times.
Comfort access still isn't 100%
1. My surname was spelt incorrectly 2. There was no real sense of 'apology' or empathy that a brand new £77k car had a fault that would require booking in for repair
politeness and efficiency
Only issue was the price quoted for the repairs was significantly more than what was advertised online. I still dont understand why but in the end I paid the online price. I thought the two should be the same.
Everything completed on time as promised
Everything completed as expected.
It was a recall item, original receptionist could have been more proactive, 2nd lady was excellent. A good initiative to call me in advance to advise of road closures in the area, so a combination of 10/10 and 6/10....
Easy booking process, allowed to wait for car, all staff very courteous, service well explained to me. Very easy parking at the Sytner site
Excellent service by the customer service adviser Laura
Friendly and helpful sales team. Worked hard to get a financial deal arranged which suited me and went the extra inch to close the deal.
Once I had accepted that I had to have a new tyre the fitter was very accommodating and replaced it very quickly while I waited.
Because as far as I know, I received fully and honestly what I went there for!
Service was fine. Car was not as clean / washed as well as I was expecting.
Excellent service this time.
Oil change and MOT carried out at very short notice.
Easy to book and completed and washed
Easy to book, easy to drop off, I was especially happy to see the car was cleaned upon collection. Hugely impressed with Matthew and the whole team! They ALL took very good care of me.
Friendly and efficient
Helpfulness of all staff
Although very nice people at Sytner they do seem to take all day to one job.
BMW listened and acted to my complete satisfaction as they have done, in my case, for the past 35 years.
Sitting waiting for service which overan by 40 mins which is totally fine but never an update for me unless I ask myself.
All works carried out in accordance with requirements
Car ready earlier than expected, good experience with staff, very efficient & helpful.
I received a very informative call to let me know what had been completed and the results of the various parts of my car.
Completely satisfied with the service centre in Ascot.
The young man that served me was charming and very helpful. the service engineers disconnecting my dashcam - I had already isolated it from the power supply so pulling out the cable from the actual unit served no purpose other than to annoy me.
Star only given because the person who served me was very nice and knowledgeable. He helped me with my questions and treated me with good customer service. I can't remember his name, but I know that he was fairly new. Everything else was sub-standard
The problem wasn't fixed first time, but once this was realised the service couldn't have been better, immediate courtesy car, capped labour cost.
My wife took the car in to have the headlights adjusted, as they are shining to high, blinding oncoming drivers. When the car was examined, my wife was told that the lights were fine and that they are "just bright." Never used to happen.
Short of 5 stars as the car wasn't cleaned - which is odd as I was asked if they could do a wash and hoover.
I left my car at the garage all day for a two year oil service and told I'd be called when my car was ready to collect. No call came through to my mobile, 45 minutes before closing I phoned, it was ready. I was told I was called and texted!!! right.
Given I explained the issue when booking the car in I would have thought an in-out would have worked. Having to leave it overnight for something that was always a possibility and for it to be looked at too late to deal with is not a good experience.
I felt it was expensive for what was done hence not 'completely satisfied' but no complaints with service provided and work done.
It took over 4months to get the parts in to do the service
Efficient and friendly staff
Courteous, efficient, friendly service.
I had an intermittent fault on my vehicle which is always difficult to diagnose. It took a number of visits before the fault was rectified but I was always kept informed of the progress.
Great service but a little disappointed that this wasn't automatically done as a warranty fix
Any issues were resolved.
Efficient fuss free service and customer care as always
In general everything seems to have been ok, drop off and collection was fairly easy. Although I do have to call to find out when the vehicle is/will be ready for collection, rather than the agent contact me as soon as it is ready
Even though they hadn't expected me, they fitted me in - They also believed that I had a booking, gave me time to find the text, and chased up the cause whilst I was there.took the time to und
Richard (Jackson) was very professional, courteous and most importantly kept me fully informed and updated on my car. The fact that the wheel didn't arrive with the morning supplies was disappointing but he rang me immediately and informed me. :)
The car was in for a long time and when I was told it was ready to be picked up it hadn't been valeted, which was the reason I had to have the courtesy car longer in the first place. I asked for Apple car play to be looked at and fixed, and it wasn'
Paul resolved the issue with my car and was helpful throughout.
All work carried out as expected
Quality of service and free warranty checks as my car approached 3 years old.
No communication, I had to do all the chasing.
The job was carried out and some efforts at first were made to deal with misinformed information.
Very friendly and informative and went out of their way to help answer my questions. After visiting Audi, the refreshments seemed a little low.
Work done was fine just poor experience
Everything was done as required and on time. No fuss just a good job well done
After some initial
delivered on time and an easy purchase
Josef, Clive and everyone we met were friendly, helpful and did not pressure us into making a decision.
Excellent service throughout from discussing options, to agreeing the order/sale, to keeping me updated to delivering the car.
Really helpful and willing to let us experience a variety of models and engines to help us make the right choice for us.
I was well looked after and the service was efficient and friendly
The sales executive I dealt with , Mr Rob Hicks, is very personable and helpful. The sales process with very good from start to the end.
Sytner Sunningdale have been fantastic and I would always use them as I have for my past 3 cars now, Josef the sales executive was very good
Good handover and Justine also came and did a follow up
Service was impeccable
Excellent sales service given throughout the process. Nothing was too much trouble and very impressed with the salesperson's communication skills. He did what he said he would do first time and clearly had excellent product knowledge.
Mo Elshorbagy was very helpful and had best customer services. I told him that I would come to collect the car in certain time (16.19) he didn't even ask my why this time!
The service from Justine was exceptional throughout the process
Excellent service as usual by Declan and Amy Shingles at Sytner Sunningdale.
Sytner is a good centre. David Casey was a very nice person to deal with.
Justine was very understanding of my circumstances and my new car needs and made the whole process stress free and pleasurable.