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About Us Sytner Sunningdale.

Find out more about what we and our team get up to.

Sytner Sunningdale

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Rob Sims

Managing Director

Peter Van Blommestein

General Sales Manager

Declan Schembri

New Car Sales Manager

Paul Bennett

Head of Aftersales

Simon Tappenden

Parts Manager

Sharon Allen

Dealership Accountant

Dee Pope

HR & Admin Manager

Our Customers come first.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Currently not resolved - so I'm wondering why you are surveying me now (and sending out a reminder to fill in the survey) - you would get a better response if it was resolved!

Service

Nothing at fault with service provided by staff, good communication etc.

Service

The sales service is excellent. The after service is still, sadly, lacking far behind - although there has been some improvement,

Service

John Young was a great ambassador for both BMW and Sytner, the service he provided me was very professional. I found the Sytner team on duty at the time of my attendance to pleasant and professional.

Service

A much better service provider than Vines of Guildford

Service

Quick and easy.

Service

Good comms, good service and made sure I was happy

Service

Good service

Service

Clear information, continuous feedback and courteous knowledgeable people to work with.

Service

All staff are always polite and friendly. Nothing is ever too much trouble and I am always made to feel welcome.

Service

Servicing is efficient and effective (although I do find that I have to chase for information that the car is ready for collection)

Service

Great service.

Service

The service took longer than advised due to the wait for cars to be cleaned and as above I would have preferred a collection and drop off service which most other dealers seem to offer.

Service

Already discussed with the deputy manager - service advisers attitude - basically called me a liar insisting that I had modified the car causing the issue that the car was examined for- PS I haven't and he obviously knows very little about my vehicle

Service

Couldn't fault services and communication throughout.

Service

My car was serviced even though I'd arrived for the service a day late as I'd forgotten the actual date.

Service

did the job asked - no queries

Service

The waiting room had all the facilities and very pleasant atmosphere

Service

Quick Turnaround. Competant and helpful staff. Great customer service.

Service

Great communication throughout process, quick, efficient. They even cleaned my car! Wow!

Service

I did like the collection service when it was functioning. Although I only live in Englefield Green it does involve a bus and a train to come home and then return.

Service

Nice place, appreciate beverages/biscuits and papers. I noticed there was even cake this time! Professional staff. Car gets a clean. They even charged less than the price quoted before I went in,

Service

Ive just got a new M5 through Sytner and I had difficulty getting an appointment for its running in service even giving 3 weeks notice. I had to resort to contacting the salesman that sold me this vehicle and possibly an X5 for help plus above proble

Service

I have been highly impressed with the quality of service, especially, the Safety Check video sent to my iPhone; nice touch! On arrival to collect my vehicle I am met by a representative of the workshop who briefs me fully of the works carried out.

Service

Polite and efficiently

Service

Price was competitive and sales advisor was good.

Service

Everything done including recall and mot in less time than organised.

Service

Only time will tell if the work carried out is successful . You get better service from independent service agents.

Service

Good but could b better

Service

Couldn't fault it.

Service

Service at garage fine. I found the change to remote booking unsatisfactory. Did not relate to or the car. Unable to understand issue I wanted looked at; actually misunderstood what iI said so that info garage had when I dropped car off was incorrect

Service

1 month later and the car which is nearly new has still massive issue. SHAME on BMW

Service

Very friendly staff

Service

Everything completed as promised.

Service

Gary was great however I am still waiting for someone to call me back from the body shop so I can organise the repair of my wheels.

Service

Sales wise was good, servicing department atrocious due to not being able to get parts. However disappointed that I can't be offered another car as I paid £22K for a convertible that I can't even use over the summer!!

Service

Professional and friendly service

Service

would have been completely satisfied if they had not moved/adjusted passenger seat. Over a week later and numerous attempts the seat is still not right and has caused sever back pain to my wife.

Service

Ongoing problem not resolved

Service

had slight problem but sorted by very helpfully mr dan davies repair manager went extra mile

Service

I was only told of 3-4 hour wait time for MOT at the desk, not on the phone when booking. Receptionist not that helpful and I asked to see manager. I did not, she did and said manager would try to arrange MOT straight away. This was done.

Service

Great service as always. My BMW 650i is my pride and joy so it means a lot to me to have the technicians take great care in servicing my car.

Service

John's commitment to solving the problem effectively is second to none and he's a nice guy too

Service

Michael was brilliant and put other BMW dealers to shame

Service

Gary was fantaastic

Service

The technician unable to solve the aircon problem to date. priority not given to the problem when passed to head technician

Service

Still waiting for confirmation that my recall work was completed. There was no paperwork or mention of it when I collected the car. Also the car has been in twice before and the work was not carried out.

Service

I love the service. I would have given 5 stars but I felt that there was some confusion between service dept and bodyworks team on what needed to be done. Clearly room for better collaboration between the two teams/depts

Service

All carried out on time

Service

service has deteriorated over the years; service advisors are difficult to get hold off; do not return messages on a timely basis;

Service

Damaged hub caps were replaced FOC, as caps were scratched at last years service.

Service

See above This is the second strike - similar experience for my first service. It is simply appalling.

Service

Above says it all. I love the way one is greeted by name as you drive in the entrance. Obviously they get your name from your number plate but it is a nice touch and one is always directed to a parking slot.

Service

Good service. Polite staff.

Service

Apologised car was collected and delivered back to me

Service

I appreciate great customer service

Service

the service experience is a significant improvement experienced from other BMW service centres

Service

I couldn't speak to a service advisor when dropping off my car (they were all 'busy'), and was left for over a week with no updates until I rang them. Car then had to be returned for a further fix via an 'emergency' appointment needing 9 days notice.

Service

I have a fault with air conditioning on my X3. It has been into the workshop twice and the fault has not been rectified. Sytner are a BMW main dealer and I cannot understand why with the backing of BMW technical they were unable to fix it.

Service

Gary really looked after me and kept me updated through the day

Service

The overall experience was positive but I had to wait half an hour to be seen for a booked time appointment. The staff were very friendly and the communication after the initial delay was excellent.

Service

Everything was done well, staff were friendly and polite, and handled my request to collect my car a bit early

Service

Job completed even though they had a problem causing a delay. I am retired so not in a hurry

Service

Very attentive and finished within a couple of hours which was brilliant!

Service

Cant find fault

Service

No complaints

Service

Completely satisfied

Service

Already explained.

Service

Despite early booking, no courtesy car available. Then with less than 24 hours notice the MOT booked was cancelled as an 'external supplier' had let BMW down. Very poor.

Service

AS PER FIRST ANSWER STILL WAITING FOR CALL BACK FROM THEM

Service

The remedial work was carried out to a satisfactory degree, fixing my AdBlue filling problem. The only thing keeping them from a 'top' score is that the engine compartment looked like a bomb had gone off in it, and it took me an hour to clean it up.

Service

Every done as asked.

Service

Amazing quality of customer service, welcome, efficiency. Consistently friendly whilst always being clear about what would be possible and delivered. From the welcome by name as I arrived at the service centre, to the hot desks while you wait. A joy!

Service

Everyone at Sytner was very pleasant and organized

Service

Not satisfied at all no attention to detail and a lack of customer service on both of my two recent visits.

Service

I've reported a problem after the MOT and was advised someone will get back to me. I'm still waiting!!!!!

Service

No problems encountered

Service

Received very good service from our assigned agent, John Young, but when he was absent the reception person we spoke to wasn't very helpful and the person(s) designated to deal with our vehicle in John's absence did not contact us despite requests.

Service

The cosmetic repair carried out to my car was very good.

Service

The work was carried out to my satisfaction and car left very clean.

Service

A little surprised at the price and why I was told a higher price which was then immediately reduced. Would rather have just been told the final price. Also 2 days later another warning has come up

Service

Problem with car sorted out

Service

The fault has not been rectified, it's actually worse.

Service

was given a loan car, made to feel welcome,

Service

Very good lady who informed me of everything , the only one thing was that they asked if u wanted my car cleaned which I said YES PLEASE but they didn't hoover passenger area or boot, that was still dirty

Service

I started out very very impressed. There was a delay due to needing parts. Unfortunately the service representative I had, was ill the following day and communication which was excellent, turned out to be non-existent and unresponsive.

Service

Sytner always provide excellent service, prompt, professional, comfortable waiting are and courteous staff. Always on time and I never have any problems with them

Service

The representative Gary was great. The video wasn't very clear and left me thinking it was incomplete. The two receptionists were not good at their job.

Service

dealt with me quickly, had a hire car ready to go and made the whole experience quick and easy

Service

Due to the friendly way the staff dealt with me

Service

Amy made sure the car was ready within only a week. We had a nice big bow too!

Sales

helpful and knowledgeable executives - made business a pleasure

Sales

The salesperson took the time to understand what my needs were which was of help in selecting the best model BMW and didn't just push any car to get a sale so I felt as though she was a

Sales

The Sales Executive, Justine Stirzaker kept me fully informed and could not have been more helpful.

Sales

Justine Stirzaker was outstanding throughout the process

Sales

Was a Guinea pig for the paperless system which wasn't working.

Sales

I was very well looked after by Josef in sales and Matthew in finance. No issues and everything done correctly.

Sales

The actual car I would be getting was not available otherwise all OK.

Sales

Great service from Josef at BMW Sunningdale. Made the process of purchasing a brand new 1 series so easy

Sales

Still tying to get the technical issues resolved. The Sakes team are very helpful and are trying to resolve the issues

Sales

Could not ask for anything better

Sales

We made several visit to the dealership before we finally made the purchase and every time we were welcomed and offered to explore our options. We didn't feel pressured. Michael although new to Sytner was amazing, very helpful, very friendly

Sales

Very good salesmanship, everything clearly explained. No complaints whatsoever.

Sales

Very easy no problems with hand over and justine made everything easy to understand

Sales

This is my 3rd purchase through Justine at Sytner sunningdale and she is excellent ..... from the start of the process to delivery is thorough, professional and extremely helpful.

Sales

Whilst there was some delay in manufacture /delivery it was nice of Justine to pull out the stops to expedite delivery. It's a pity it had to rain, not the best weather to try out a rag top!!

Sales

Excellent service all round

Sales

We were made welcome every time we visited the showroom & were always attended to quickly & efficiently.

Sales

Fantastic service throughout