Loading...

About Us Sytner Sunningdale.

Find out more about what we and our team get up to.

Sytner Sunningdale

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Rob Sims

Managing Director

Peter Van Blommestein

General Sales Manager

Declan Schembri

New Car Sales Manager

Paul Bennett

Head of Aftersales

Simon Tappenden

Parts Manager

Sharon Allen

Dealership Accountant

Dee Pope

HR & Admin Manager

Our Customers come first.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It took over 4months to get the parts in to do the service

Service

I felt it was expensive for what was done hence not 'completely satisfied' but no complaints with service provided and work done.

Service

Efficient and friendly staff

Service

Courteous, efficient, friendly service.

Service

Very happy.

Service

Great service but a little disappointed that this wasn't automatically done as a warranty fix

Service

I had an intermittent fault on my vehicle which is always difficult to diagnose. It took a number of visits before the fault was rectified but I was always kept informed of the progress.

Service

Efficient fuss free service and customer care as always

Service

Richard (Jackson) was very professional, courteous and most importantly kept me fully informed and updated on my car. The fact that the wheel didn't arrive with the morning supplies was disappointing but he rang me immediately and informed me. :)

Service

Even though they hadn't expected me, they fitted me in - They also believed that I had a booking, gave me time to find the text, and chased up the cause whilst I was there.took the time to und

Service

In general everything seems to have been ok, drop off and collection was fairly easy. Although I do have to call to find out when the vehicle is/will be ready for collection, rather than the agent contact me as soon as it is ready

Service

Any issues were resolved.

Service

The car was in for a long time and when I was told it was ready to be picked up it hadn't been valeted, which was the reason I had to have the courtesy car longer in the first place. I asked for Apple car play to be looked at and fixed, and it wasn'

Service

Paul resolved the issue with my car and was helpful throughout.

Service

Quality of service and free warranty checks as my car approached 3 years old.

Service

All work carried out as expected

Service

No communication, I had to do all the chasing.

Service

The job was carried out and some efforts at first were made to deal with misinformed information.

Service

Work done was fine just poor experience

Service

Everything was done as required and on time. No fuss just a good job well done

Service

Very friendly and informative and went out of their way to help answer my questions. After visiting Audi, the refreshments seemed a little low.

Service

Overall happy with customer care but time predicted for service was much shorter than the actual time it took. I had completely emptied the boot for ease of vacuuming but it wasn't cleaned.

Service

The car was looked after very well this time by the service adviser.

Service

As per detail provided above.

Service

The cost of servicing a low mileage, I3 w Range Extender is exorbitant

Service

Excellent and most polite customer service

Service

Gary has just picked this up my case and has been very good at keeping my updated whilst the car was in. Whilst we wait for BMW HQ to advise next steps, it is me having to call, leave vmail and yet to hear back. John, tried and failed to get issues

Service

Nobody is perfect !!

Service

Very average service

Service

Everything completed with no problems.

Service

Service completed and car returned clean and tidy; and on time.

Service

Exactly as expectations

Service

Always top quality service. Easy to book and reliable

Service

professional,

Service

Great staff - problem fixed

Service

all worked well with no hastle

Service

Friendly professional staff

Service

Car was excellent when picked up. All work completed in good time. Final clean could have been slightly better

Service

Repair detailed as a recall (ref exhaust gas recirculation unit) although I did not receive a note by email or otherwise (?) and replacement car was supplied and funded by Sytners.

Service

Have used the garage for many years Always found to be efficient and friendly

Service

Compared with 10 years ago the service is definitely not as good. They used to make you feel special but not anymore

Service

Very convenient "while you wait" engine oil (first) service, with wi-fi available while waiting. Just the complementary coffee was awful!

Service

Work was completed in the expected timeframes. I was told what would be done beforehand.

Service

constant information provided and courteous service

Service

Done on time and as agreed. Booking it is messy.

Service

Sorted the process problem

Service

Received damage to the rear bumper of my car. Mentioned it to the garage and denied all knowledge. Took pictures of the damage and nothing more has come of it. Last time i use sytner.

Service

Gary was lovely and kept me informed

Service

Good communication, easy to book online, very friendly, informative and helpful Salesman (Dave)

Service

Great professional service as always

Service

All the things Amy said she would do, she did. Appointments kept and useful advice given.

Service

I have repeatedly asked for the data that caused the EML to be on for and conformation that the correct maintenance was actioned as per BMW rules? Also, part left under bonnet and has caused damage? Pls contact me on oreillyalbert@aol.com. Tks.

Service

BMW Sytner Sunningdale's service experience is amazing! The BMW centre dealt with my alloy wheel corrosion issue efficiently and it wasn't time consuming.

Service

When asked two days later by BMW Sunningdale of what I my thoughts on the customer service etc. I explained my above issues , I was told the service manager wouldn't be impressed, but nothing has been done about it

Service

Everything covered that needed to be. Not completely satisfied because it took longer than was told it would

Service

Very professional people , top notch service and communication .

Service

No regular updates to progress. I had to call Synter for progress & couldn't get through to the service rep so always waiting for a call back. Finally got my car back over a week later. No courtesy car was offered, I was personally inconvenienced.

Service

A bit confusing on where the car should be for the service but all in all very happy with customer service.

Service

Had told them the car had a fault on previous visit but they couldn't identify on that occasion.

Service

work completed on time - unlike many previous occasions

Service

No problems at all. Booking on line was straight forward.

Service

Very good service

Service

I was very grateful for the last minute use of a loan car but felt that your employee could have been more attentive when I came to collect my car.

Service

Dropped car off at the appointed time. No delay in leaving. Equally, no delay in picking up car when completed.

Service

The call two days before the service to confirm exactly what was being done on the day was a very good idea.

Service

Did exactly what was expected & on time - couldn't ask for more

Service

Great service

Service

Very satisfied with the experience of using Sytner.

Service

Not all of the issues were indentified correctly. This also gave me more comfort to have the work carried out at a garage with Master Technicians in house.

Service

David Casey was a delight to deal with - however, the handover was a nightmare due to the finance (which had nothing to do with David). In the end, I decided to cancel the finance and pay cash for the car.

Service

Phoned up and told oil service needed. When I turn up was told major everything service needed, also needed to pay close to £80 for a vehicle check on top! So agreed to do work which was 3-4 times the price. Didn't even top up water in screen wash!

Service

Good customer service, swiftly delivered.

Service

Pleasant staff

Service

Have had cars looked after by Sytner Sunningdale for the past 8 years. They always provide an exceptional service, I can't fault them

Service

I was kept well informed and friendly service.

Service

Would have liked to have a collection time advised upfront versus calling to find out.

Service

Poor Service

Service

Brakes can now only be changed on 17 October as I need a loan vehicle Clearly unsatisfactory as in the next two weeks I will be doing over 1000 miles as I have visits planned for Leeds and Durham

Service

Currently not resolved - so I'm wondering why you are surveying me now (and sending out a reminder to fill in the survey) - you would get a better response if it was resolved!

Service

Nothing at fault with service provided by staff, good communication etc.

Service

The sales service is excellent. The after service is still, sadly, lacking far behind - although there has been some improvement,

Service

John Young was a great ambassador for both BMW and Sytner, the service he provided me was very professional. I found the Sytner team on duty at the time of my attendance to pleasant and professional.

Service

A much better service provider than Vines of Guildford

Service

Quick and easy.

Service

Good service

Service

Good comms, good service and made sure I was happy

Service

The service took longer than advised due to the wait for cars to be cleaned and as above I would have preferred a collection and drop off service which most other dealers seem to offer.

Service

Servicing is efficient and effective (although I do find that I have to chase for information that the car is ready for collection)

Service

All staff are always polite and friendly. Nothing is ever too much trouble and I am always made to feel welcome.

Service

Clear information, continuous feedback and courteous knowledgeable people to work with.

Service

Great service.

Service

Couldn't fault services and communication throughout.

Service

Already discussed with the deputy manager - service advisers attitude - basically called me a liar insisting that I had modified the car causing the issue that the car was examined for- PS I haven't and he obviously knows very little about my vehicle

Service

My problem was solved and expectations met/

Service

My car was serviced even though I'd arrived for the service a day late as I'd forgotten the actual date.

Service

did the job asked - no queries

Service

Every option was looked and and I was given good advice on what was best for my vehicle and budget.

Sales

All the staff at Sytner Sunningdale were great. I have previously had a bad experience at Berry Vhiswick , but Sytner Sunningdale was different.

Sales

Everything went smoothly and undertaken in a professional manner.

Sales

No problems. Car delivered as discussed on time and clean and tidy.

Sales

The sales team were able to answer all my questions; found a car to match my requirements and at the right price; kept me informed at all stages of the purchase/delivery process. Follow up call to ensure I was fully satisfied with the car.

Sales

Completely satisfied with my experience during the purchase and delivery of my car. The centre was able to find exactly the car I wanted within a week and I particularly liked the way the car was presented in the handover area.

Sales

Sat Nav in car did not work on handover. Took 4 hours on the handover day for it not to be resolved. Car was driven to my work for delievry the next day and was no longer clean.

Sales

Good service and attension to detail

Sales

Amy was great to deal with.

Sales

Michael was incredibly professional, helpful and patient. The atmosphere in the dealership was very welcoming.

Sales

Everything went to plan

Sales

From the moment I contacted the centre, I was looked after whether that was during the initial discussion, the test drive or in closing the deal. I wasn't under any pressure to buy. I felt I was given a competitive price for my old and new BMW.

Sales

Kept us informed throughout its build. Friendly, helpful, efficient and considerate. A pleasure doing business with David.

Sales

Michael Ainscough at Sunningdale BMW was great from start to finish. I was introduced to him by Ryan Wall at Sunningdale Rolls Royce who is also a true professional.

Sales

Easy and successful process

Sales

Overall great service,

Sales

BMW Sunningdale were extremely helpful and the level of professionalism from their business manager was exceptional. 5 stars.

Sales

See above - Justine always makes the purchase run smoothly

Sales

Amy Shingles and Stefan Allerhand were excellent from start to finish. The customer experience was very high...especially when picking the car up...all felt very professional.

Sales

Amy made sure the car was ready within only a week. We had a nice big bow too!

Sales

helpful and knowledgeable executives - made business a pleasure